Integrated Logistics Customer Onboarding-Engineer

Kuehne+Nagel; Wrocław; On-site; PLN 180,000 - 260,000; Full time

Job summary

Kuehne+Nagel is seeking a Senior Customer Onboarding Engineer for our Integrated Logistics team in Bielany Wroclawskie, Poland. You will define operational processes aligned with the customer’s sales and operations planning workflows and the Kuehne+Nagel Blueprint, collaborating with customers, Operations, technical teams, and Finance to ensure a seamless onboarding experience.

You will drive continuous process optimization, lead workshops, and ensure scalable, value-driven solutions while

Qualifications

• More than 5 years of experience in Logistics, Supply Chain, Manufacturing, or similar operational environment.
• Senior-level presence with ability to lead projects and interact with senior stakeholders.
• Proven experience in logistics process analysis and financial controlling or accounting.
• Excellent problem-solving abilities with a proactive approach.
• Detail-oriented with strong documentation and process-configuration skills.
• Ability to critically assess and optimize customer requirements for long-term success.
• Experience leading client workshops and coordinating across multiple teams.
• Strong collaboration and stakeholder-management skills.
• Lean Six Sigma certification (Green Belt or higher preferred).
• Flexibility to travel up to 25% and a valid driver’s license.

Responsibilities

• Create customer-aligned logistics processes meeting internal standards and Blueprint requirements.
• Ensure all process changes support productivity and cost objectives.
• Identify and upscale any deviations conflicting with goals.
• Communicate requirements clearly to customers and cross-functional teams.
• Anticipate onboarding roadblocks and develop proactive solutions.
• Document and analyze customer requirements for scalable solutions.
• Challenge inefficient customer requests and suggest improvements for long-term efficiency.
• Lead client workshops to align expectations and explain standard processes.

Skills

Project leadership

Logistics process analysis

Financial controlling

Problem solving

Documentation

Process configuration

Stakeholder management

Lean Six Sigma Green Belt

Travel up to 25%

Driver's license

Education

Lean Six Sigma Green Belt

Job description

Job Overview

Join our Integrated Logistics team as a Customer Onboarding Engineer in Bielany Wroclawskie, Poland.

Step into the heart of Kuehne+Nagel’s 4PL Integrated Logistics organization, where we connect global supply chains, orchestrate end‑to‑end solutions, and shape the future of logistics for some of the world’s most iconic brands. In this role, you’ll be part of a fast‑growing, data‑driven environment that goes far beyond traditional logistics, acting as a true strategic partner to our customers.

As a Customer Onboarding Engineer, you will play a crucial role in the successful onboarding of new customers. You will be responsible for defining operational processes in alignment with the customer’s sales and operations planning workflows and the Kuehne+Nagel Blueprint. With strong communication skills and a proactive approach to problem‑solving, you will collaborate closely with customers, Operations, technical teams, and the Finance organization to ensure a seamless onboarding experience and drive continuous process optimization.

How you create impact

• Create customer‑aligned logistics processes that also meet internal operational standards and Blueprint requirements.
• Ensure all process changes support business objectives, including productivity and cost‑driver models.
• Identify and upscale any process deviations that conflict with operational or business goals.
• Communicate requirements clearly and explain complex processes to customers and cross‑functional teams.
• Anticipate onboarding roadblocks and proactively develop solutions to reduce risks.
• Document and analyze customer requirements thoroughly to ensure scalable, adaptable solutions.
• Challenge inefficient customer requests and recommend improvements that support long‑term operational efficiency.
• Lead client workshops to align expectations, explain standard processes, and support smooth onboarding.

What we would like you to bring

• More than 5 years of experience in Logistics, Supply Chain, Manufacturing, or a similar operational environment.
• Senior‑level presence with the confidence to lead projects, interact with senior stakeholders, and communicate clearly to explain technical and operational concepts effectively.
• Proven experience in logistics process analysis and financial controlling or accounting.
• Excellent problem‑solving abilities with a proactive approach to identifying and addressing challenges.
• Detail‑oriented mindset with strong documentation and process‑configuration skills.
• Ability to critically assess and optimize customer requirements for long‑term success.
• Experience leading client workshops and coordinating across multiple teams.
• Strong collaboration and stakeholder‑management skills.
• Lean Six Sigma certification (Green Belt or higher preferred).
• Flexibility to travel up to 25% and a valid driver’s license.

What's in it for you

Kuehne+Nagel in Poland was founded in 1992 and currently has around 1600 employees working across all types of transportation modes. Our Integrated Logistic office is located at Bielany Business Point in Bielany Wroclawskie. We offer you a challenging and international working environment at a globally leading logistics company in a highly responsible role. You will get a competitive salary along with opportunities for professional development and personal growth. It is an occasion for active participation in transforming and shaping the future of the logistics industry.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.