Instructional Designer: Blended Learning & Training

Outsourcey; Poland; Remote; PLN 90,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Outsourcey seeks an experienced Instructional Designer to lead learning programs for ENGIE retail staff and call-centre agents. You will create digital and blended training using adult learning theory, collaborate with global SMEs, and manage content on Rise-Up with a focus on quality, compliance, and measurable outcomes.

You will work with remote teams and cross-functional stakeholders, translating briefs into engaging learning solutions and adapting materials for Australian audiences and

Qualifications

• Experience designing and delivering training for call centre environments.
• Proficiency with eLearning tools such as Articulate 360 and Rise-Up.
• Ability to localise content for Australian audiences and adapt tone.
• Strong written English with grammar and clarity.
• Ability to work with remote and cross-functional teams.
• Knowledge of LMS platforms and basic multimedia skills.
• Familiarity with Australian energy industry is a plus.

Responsibilities

• Design and develop engaging training programs for call centre staff and ENGIE retail teams.
• Create digital and blended learning materials including modules, guides, and assessments.
• Deliver Train-the-Trainer sessions with onshore and offshore partners virtually.
• Conduct training needs analysis to identify gaps and recommend interventions.
• Collaborate with SMEs and stakeholders to align programs with business needs.
• Maintain training content for governance/compliance and manage documentation.
• Upload materials to Rise-Up and track learner completion and data accuracy.

Skills

Instructional Design

Adult Learning Principles

eLearning Tools

Blended Learning

Australian Culture & Communication

Content Localisation

Written English

Stakeholder Collaboration

Remote Collaboration

Brief Translation

Feedback Iteration

LMS Rise-Up

Graphic Design

Video Editing

Time Management

Australian Energy Industry

Call Centre Systems

MS Office 365

Tools

Rise-Up LMS

Salesforce

HubCX

Telephony Systems

MS Office 365

Job description

Outsourcey seeks an experienced Instructional Designer to lead learning programs for ENGIE retail staff and call-centre agents. You will create digital and blended training using adult learning theory, collaborate with global SMEs, and manage content on Rise-Up with a focus on quality, compliance, and measurable outcomes.

You will work with remote teams and cross-functional stakeholders, translating briefs into engaging learning solutions and adapting materials for Australian audiences and