Hybrid Customer Support Specialist (Junior–Senior) Gdansk

Nextchallenge; Województwo pomorskie; Hybrid; PLN 42,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Career growth opportunities

Dynamic work environment

Job summary

Nextchallenge in Gdansk is recruiting a Customer Support Specialist (Junior / Mid / Senior) for a licensed and regulated sportsbook and casino operator in Poland. You will assist customers across chat, email and other channels, answer questions about accounts, products and services, and help resolve issues while maintaining high service quality.

The role offers three levels, a hybrid work model with flexibility, opportunities to shape strategies, and a clear path for career growth within a

Qualifications

• Strong communication and problem-solving abilities.
• Customer-first mindset with positive attitude.
• Ability to thrive in a dynamic environment.
• Proficient in English.
• Attention to detail and organization.
• Experience in customer support required for mid/senior positions.
• Experience in iGaming or sports betting is a plus.

Responsibilities

• Support customers via chat, email and other channels.
• Answer questions about accounts, products and services.
• Resolve issues efficiently and professionally.
• Collaborate with other departments for effective solutions.
• Maintain high customer satisfaction and service quality.
• Follow internal procedures and regulatory requirements.
• Contribute to continuous improvements in customer support.

Skills

Communication

Problem solving

Customer-first

English

Attention to detail

Dynamic environment

Support experience

iGaming knowledge

Job description

Nextchallenge in Gdansk is recruiting a Customer Support Specialist (Junior / Mid / Senior) for a licensed and regulated sportsbook and casino operator in Poland. You will assist customers across chat, email and other channels, answer questions about accounts, products and services, and help resolve issues while maintaining high service quality.

The role offers three levels, a hybrid work model with flexibility, opportunities to shape strategies, and a clear path for career growth within a