Hybrid Service Desk Technician - Expert Support & Growth

ZF Group; Wrocław; Hybrid; PLN 90,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care (Medicover)

Sports and fitness benefit (Medicover)

Financial contribution towards meals"

Global Referral Program

Ongoing learning and development via Z

Job summary

ZF Group is seeking a Service Desk Technical Specialist to provide comprehensive technical support to customers via phone, email, and ticketing systems. You will diagnose and resolve hardware, software, and system-related issues while delivering expert product guidance and acting as a trusted advisor.

In a hybrid work environment, you will build strong customer relationships, analyze system logs, and collaborate with internal teams to implement solutions.

Qualifications

• Experience in technical support, service desk, help desk, or customer support environment.
• Knowledge of Microsoft operating systems and basic IT troubleshooting principles.
• Ability to analyze system logs and technical reports.
• Strong communication and interpersonal skills.
• Customer-oriented mindset with excellent relationship-building abilities.
• Proactive, self-driven, and solution-oriented approach to problem-solving.
• Strong analytical skills, attention to detail, and ability to work under pressure.
• Flexibility, teamwork, and willingness to continuously learn and develop.
• Fluent in Polish and English, an additional European language is an advantage.

Responsibilities

• Provide technical support to customers via phone, email, and ticketing systems.
• Register, prioritize, investigate, and resolve incidents and service requests according to defined priorities.
• Diagnose and troubleshoot hardware, software, and system-related issues.
• Analyze system logs, reports, and technical information to identify root causes and implement solutions.
• Report defects and collaborate with internal teams on testing and solution validation.
• Create, maintain, and improve knowledge base articles and technical documentation.
• Build and maintain strong customer relationships while ensuring high customer satisfaction.
• Ensure compliance with company policies, safety regulations, and environmental standards.

Skills

Technical support

Microsoft OS

Log analysis

Communication

Customer focus

Problem solving

Analytical thinking

Teamwork

Polish & English

Tools

Ticketing systems

Job description

ZF Group is seeking a Service Desk Technical Specialist to provide comprehensive technical support to customers via phone, email, and ticketing systems. You will diagnose and resolve hardware, software, and system-related issues while delivering expert product guidance and acting as a trusted advisor.

In a hybrid work environment, you will build strong customer relationships, analyze system logs, and collaborate with internal teams to implement solutions.