IT Service Desk Pro — Flexible Hybrid Support

Hitachi Automotive Systems Americas, Inc.; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

Hitachi Vantara is seeking an IT Service Desk Specialist in Kraków to provide first-level technical support for hardware, software, and network issues via phone, email, and chat. You will log requests, perform routine fixes, and escalate complex problems to specialists while maintaining knowledge base documentation.

The role requires 1–3 years in IT service desk, solid Windows and Office knowledge, and familiarity with TCP/IP/DNS/VPN.

Qualifications

• Associate's degree in Information Technology or related field; a Bachelor's degree is preferred.
• 1 to 3 years of experience in an IT service desk or technical support role.
• Strong knowledge of Windows operating systems, Microsoft Office, and common business applications.
• Familiarity with TCP/IP, DNS, and VPN network fundamentals.
• Experience with IT service management tools such as ServiceNow or Jira Service Management.
• Excellent written and verbal communication skills with a customer-focused mindset.
• Ability to work effectively in a fast-paced, collaborative team environment.
• Relevant IT certifications such as CompTIA A+ or ITIL Foundation are an advantage.

Responsibilities

• Provide first-level technical support and troubleshooting for hardware, software, and network-related issues via phone, email, and chat.
• Log, categorize, prioritize, and track support requests in the IT service management system.
• Resolve common IT issues independently, including password resets, software installations, peripheral connectivity problems, and basic network troubleshooting.
• Escalate complex issues to second-level support teams or subject matter experts, while ensuring timely follow-up with users.
• Maintain accurate and up-to-date documentation of solutions, procedures, and FAQs in the knowledge base.
• Support IT onboarding and offboarding activities, including account creation or deletion and equipment setup or retrieval.
• Educate users on IT best practices and self-service options to promote efficient technology use.
• Contribute to IT projects, system improvements, and upgrades as required.

Skills

Customer service mindset

Clear communication

Problem solving

Team collaboration

Education

Associate's degree in Information Technology or related field

Bachelor's degree preferred

Tools

ServiceNow

Jira Service Management

Job description

Hitachi Vantara is seeking an IT Service Desk Specialist in Kraków to provide first-level technical support for hardware, software, and network issues via phone, email, and chat. You will log requests, perform routine fixes, and escalate complex problems to specialists while maintaining knowledge base documentation.

The role requires 1–3 years in IT service desk, solid Windows and Office knowledge, and familiarity with TCP/IP/DNS/VPN.