Hybrid Procurement Systems Support Specialist

ABB; Kraków; Hybrid; PLN 80.000 - 110.000; Vollzeit

Benefits dieser Stelle

Private medical care

Life insurance

Annual bonus

Share purchase program

Flexible benefits

Zusammenfassung

ABB is seeking a proactive Digital Procurement Support professional in Kraków to act as the first point of contact for users of SAP Ariba and SAP Fieldglass. You will provide timely ticket-based support, resolve incidents, and guide end users while collaborating with IS Delivery teams to ensure system stability.

The role is hybrid, with opportunities to contribute to process improvements across a global context.

Qualifikationen

• Experience providing end-user support for procurement tools (SAP Ariba, SAP Fieldglass) and related systems.
• Strong communication skills and ability to translate technical information to non-technical users.
• Ability to collaborate with business stakeholders and IS delivery teams to resolve issues and implement improvements.

Aufgaben

• Resolve user requests and incidents (tickets) in a timely and structured manner.
• Provide guidance and support to users, including clarifying system functionalities.
• Collaborate with business stakeholders and IS Delivery teams to resolve issues and ensure system stability.
• Support continuous improvement based on recurring issues and user feedback.

Kenntnisse

End-user support

Stakeholder communication

Tools

SAP Ariba

SAP Fieldglass

Jobbeschreibung

ABB is seeking a proactive Digital Procurement Support professional in Kraków to act as the first point of contact for users of SAP Ariba and SAP Fieldglass. You will provide timely ticket-based support, resolve incidents, and guide end users while collaborating with IS Delivery teams to ensure system stability.

The role is hybrid, with opportunities to contribute to process improvements across a global context.