Global Digital Procurement Support Analyst

ABB; Kraków; Hybrid; PLN 80,000 - 140,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Annual bonus

Internal share purchase program

Development opportunities

Job summary

ABB is seeking a support-focused professional to act as the first contact for digital procurement tools, including SAP Ariba and SAP Fieldglass. You’ll work in a hybrid model, resolving user tickets and guiding end users while coordinating with IS Delivery teams for system stability.

Join a global Procure to Pay team and contribute to continuous improvement, ensuring high-quality end-user support across a multinational environment.

Qualifications

• Experience with system support or procurement tools.
• Familiar with ticket-based support environments and basic problem solving.
• English minimum B2 level; additional languages are a plus.
• Service-oriented mindset with strong communication skills.

Responsibilities

• Resolve user requests and incidents (tickets) in a timely manner.
• Provide guidance and support to users, diagnosing issues and explaining system functionality.
• Collaborate with stakeholders and IS Delivery teams to ensure system stability.
• Contribute to continuous improvement based on user feedback and recurring issues.
• Maintain stable operation and availability of digital procurement tools.

Skills

Customer service

Problem solving

Communication

English proficiency

Education

Degree in Business, Logistics, IT or related field

Tools

SAP Ariba

SAP Fieldglass

Job description

ABB is seeking a support-focused professional to act as the first contact for digital procurement tools, including SAP Ariba and SAP Fieldglass. You’ll work in a hybrid model, resolving user tickets and guiding end users while coordinating with IS Delivery teams for system stability.

Join a global Procure to Pay team and contribute to continuous improvement, ensuring high-quality end-user support across a multinational environment.