Customer Service Representative - Global Supply Chain Services

Arrow Electronics; Województwo pomorskie; On-site; PLN 52,000 - 78,000; Full time

Benefits offered by this job

Hybrid work model with office days

Private healthcare (Medicover)

MyBenefit platform with Multisport

International work environment

Job summary

Arrow Electronics is seeking a Customer Service Representative for Global Supply Chain Services in Gdansk, Poland. You will handle daily customer interactions, oversee order-to-invoice, and support continuous improvement projects using AI and automation tools.

Join a global team, collaborate with centers across Sweden, China, Hungary, Mexico and Poland, and contribute to process optimization while working in a hybrid setup with three days in the office.

Qualifications

• 2–3 years in customer service or order management or related roles.
• Interest in AI, automation and emerging tech is a plus.
• Strong customer focus and communication skills.
• Experience with international customers is advantageous.

Responsibilities

• Serve as main point of contact for customers via email and internal tools.
• Take ownership of the Order-to-Invoice process, including backlog maintenance.
• Monitor and track customer orders for timely delivery.
• Coordinate with internal teams to resolve issues quickly.
• Provide updates, handle escalations, and manage expectations.
• Manage customer supply shortages and discrepancies in shipments/invoices.
• Create and distribute defined reports to customers regularly.
• Collaborate to optimize service performance and customer satisfaction.
• Analyze order patterns and feedback for improvement.
• Maintain accurate system data and customer profiles.

Skills

Customer service

Order management

Supply chain operations

English communication

Problem solving

Independent working

Tools

Claude

Job description

Position:

Customer Service Representative - Global Supply Chain Services

Job Description:

We are looking for an experienced Customer Service professional who is ready to take the next step in their career and grow within our Global Supply Chain Services. This is a great opportunity for someone who not only enjoys working with international customers, but is also curious about AI, automation and new technologies and wants to contribute to projects focused on process improvement and operational efficiency.

About the Role

Arrow Global Supply Chain Services is a division of Arrow Electronics that manages highly complex, high-volume global supply chains for large OEMs and suppliers. As a Customer Service Representative, you will be a key part of our global service organization, working alongside Service Centers in Sweden, China, Hungary, Mexico and Poland. You will act as the primary point of contact for our customers, ensuring high-quality service delivery, smooth order management and efficient issue resolution.

The role offers an opportunity to contribute to continuous improvement initiatives, including projects related to process optimization, automation and the use of AI-supported tools. We are therefore looking for someone who combines strong customer service expertise with a proactive mindset and genuine interest in how technology can make everyday processes smarter and more efficient.

What You Will Be Doing

• Contribute to process improvement and automation initiatives, exploring how AI and digital tools can help simplify workflows and increase operational efficiency.
• Serve as the main point of contact for customers, managing daily communication via email and internal tools.
• Take ownership of the Order-to-Invoice process, including order entry and customer backlog maintenance.
• Monitor and track customer orders to ensure timely and accurate delivery.
• Coordinate with different internal teams to resolve issues quickly and effectively.
• Proactively manage customer expectations by providing updates, handling escalations and addressing concerns.
• Manage customer supply shortages.
• Resolve shipment and invoice discrepancies.
• Create and distribute defined reports to customers on a regular basis.
• Collaborate with internal teams to optimize service performance and enhance customer satisfaction.
• Analyze order patterns and customer feedback to identify opportunities for improvement.
• Maintain accurate system data and customer profiles.

What We Are Looking For

• 2–3 years of solid experience in customer service, order management, supply chain operations or a similar role.
• Interest in AI, automation and emerging technologies, with hands‑on experience using AI-powered tools such as Claude or similar solutions being a strong plus.
• A continuous‑improvement mindset and curiosity about how technology can be used to streamline processes and improve the customer experience.
• Strong interpersonal and communication skills, including fluency in English, both written and spoken.
• A customer‑first mindset and a genuine passion for delivering high‑quality service.
• Excellent problem‑solving, time‑management and multitasking abilities.
• Strong organizational skills and attention to detail.
• Ability to work independently while being an effective member of a global team.
• Experience working with international customers would be a strong advantage.

What We Offer

• MyBenefit platform with Multisport.
• Private healthcare package provided by Medicover
• Hybrid working model with 3 days per week in the office.
• A dynamic, international work environment within a leading global organization.
• A friendly, supportive atmosphere with a focus on work‑life balance.

About Arrow Electronics

Arrow Electronics is a global technology company that helps guide innovation forward by connecting customers and suppliers with technology, products, services and solutions.

At Arrow, our employees live in a world of “Five Years Out”, where new technologies, materials and ideas are shaping what comes next. Joining Arrow means becoming part of an international organization where technology, innovation and collaboration come together to solve complex business challenges.

Arrow is an equal opportunity employer committed to creating a diverse and inclusive work environment for all qualified individuals.

#LI-JN #LI-hybrid

Location:

PL-Gdansk, Poland (Aleja Grunwaldzka)

Time Type:

Full time

Job Category:

Business Support