Global Customer Service & Automation Specialist

Arrow Electronics; Województwo pomorskie; Hybrid; PLN 52,000 - 78,000; Full time

Benefits offered by this job

Hybrid work model with office days

Private healthcare (Medicover)

MyBenefit platform with Multisport

International work environment

Job summary

Arrow Electronics is seeking a Customer Service Representative for Global Supply Chain Services in Gdansk, Poland. You will handle daily customer interactions, oversee order-to-invoice, and support continuous improvement projects using AI and automation tools.

Join a global team, collaborate with centers across Sweden, China, Hungary, Mexico and Poland, and contribute to process optimization while working in a hybrid setup with three days in the office.

Qualifications

• 2–3 years in customer service or order management or related roles.
• Interest in AI, automation and emerging tech is a plus.
• Strong customer focus and communication skills.
• Experience with international customers is advantageous.

Responsibilities

• Serve as main point of contact for customers via email and internal tools.
• Take ownership of the Order-to-Invoice process, including backlog maintenance.
• Monitor and track customer orders for timely delivery.
• Coordinate with internal teams to resolve issues quickly.
• Provide updates, handle escalations, and manage expectations.
• Manage customer supply shortages and discrepancies in shipments/invoices.
• Create and distribute defined reports to customers regularly.
• Collaborate to optimize service performance and customer satisfaction.
• Analyze order patterns and feedback for improvement.
• Maintain accurate system data and customer profiles.

Skills

Customer service

Order management

Supply chain operations

English communication

Problem solving

Independent working

Tools

Claude

Job description

Arrow Electronics is seeking a Customer Service Representative for Global Supply Chain Services in Gdansk, Poland. You will handle daily customer interactions, oversee order-to-invoice, and support continuous improvement projects using AI and automation tools.

Join a global team, collaborate with centers across Sweden, China, Hungary, Mexico and Poland, and contribute to process optimization while working in a hybrid setup with three days in the office.