Hybrid IT Ops Lead: Azure & Service Management

WLG; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

WLG in Warsaw is seeking an IT Operations professional to own a complete operational environment across Poland and Hungary. The role is hybrid, combining hands-on IT operations with vendor management, service governance, and technical coordination.

You will support Azure-based services and on-premises infrastructure, coordinate internal and external providers, and drive improvements to ensure reliable IT services for ~200 users. Fluent Polish and English are required.

Qualifications

• Minimum 3 years of experience in IT Operations, IT Infrastructure or Service Management.
• Experience managing outsourced IT services and vendors.
• Strong understanding of ITIL: Service Operation, Service Transition, Service Design.
• Good understanding of Azure and modern IT infrastructure.
• Experience coordinating support teams and external providers.
• Knowledge of IT security fundamentals.
• Experience with incident, problem and change management.
• Fluent Polish and English.

Responsibilities

• Oversee daily IT operations across Poland and Hungary and coordinate infrastructure services.
• Support and improve Azure-based services and on-premises infrastructure; manage maintenance and changes.
• Drive IT service governance and improve Incident, Problem, Change, Configuration and Asset Management processes.
• Coordinate vendor performance and supplier relationships; assist in supplier selection and reviews.
• Assist budgeting and procurement of hardware, software and services; ensure compliance with internal procedures.
• Support IT security initiatives and operational controls; coordinate with audits and risk management.
• Act as a bridge between business stakeholders and IT service providers; communicate risks and changes.
• Support IT transformation and modernization projects.

Skills

IT operations

ITIL processes

Azure cloud

Vendor management

Incident & change mgmt

Security fundamentals

Cross-functional coordination

English

Tools

Azure

IT governance tools

Job description

WLG in Warsaw is seeking an IT Operations professional to own a complete operational environment across Poland and Hungary. The role is hybrid, combining hands-on IT operations with vendor management, service governance, and technical coordination.

You will support Azure-based services and on-premises infrastructure, coordinate internal and external providers, and drive improvements to ensure reliable IT services for ~200 users. Fluent Polish and English are required.