Hybrid Azure Infrastructure Engineer - ITIL & Vendor Ops

Wlgroup; Warszawa; Hybrid; PLN 90,000 - 130,000; Full time

Job summary

Wlgroup is seeking a hands-on IT Infrastructure specialist to own IT infrastructure and service delivery across Poland and Hungary. You will support ~200 users in a hybrid Azure-based environment, coordinating external providers and driving ITIL-based service improvements.

The role emphasizes practical technology work, ownership, and impact on service quality with strong Polish and English language requirements. Warsaw-based, hybrid arrangement in Poland.

Qualifications

• Hands-on IT infrastructure and services delivery across Poland and Hungary.
• Strong knowledge of Microsoft Azure and modern cloud environments.
• Experience with ITIL Service Operation processes and service quality measurement.
• Vendor management and contract oversight with external providers.
• Fluent Polish and English communication.
• Ability to work independently and take ownership in a hybrid, international setup.
• International exposure is a plus for this role.

Responsibilities

• Own day-to-day IT infrastructure and operational services across Poland and Hungary.
• Coordinate external IT service providers and ensure high-quality service delivery.
• Manage outsourced IT contracts, monitor SLA performance, and coordinate service reviews.
• Oversee Azure-based services, on-premises infrastructure, networking, and end-user computing environments.
• Coordinate incidents, service requests, maintenance activities, and operational changes.
• Drive continuous improvement of IT Service Management processes based on ITIL best practices.
• Define, improve, and monitor operational processes and service quality.
• Support IT security, operational compliance, and risk management activities.
• Coordinate hardware and software procurement together with internal stakeholders.
• Work closely with business users, ensuring IT services meet operational needs.

Skills

IT infrastructure

IT operations

Vendor management

ITIL Service Operation

Azure cloud

Problem solving

Independence

Fluent Polish & English

Tools

Azure

Job description

Wlgroup is seeking a hands-on IT Infrastructure specialist to own IT infrastructure and service delivery across Poland and Hungary. You will support ~200 users in a hybrid Azure-based environment, coordinating external providers and driving ITIL-based service improvements.

The role emphasizes practical technology work, ownership, and impact on service quality with strong Polish and English language requirements. Warsaw-based, hybrid arrangement in Poland.