IT Operations Lead: Azure Infra & Service Delivery (Hybrid)

WLG; Warszawa; Hybrid; PLN 180,000 - 240,000; Full time

Job summary

WLG in Poland seeks an experienced IT Operations Lead to own IT infrastructure and service delivery across Poland and Hungary. This hands-on role blends strategic thinking with day-to-day execution, not a large-team management position.

You will support ~200 users in a hybrid setup, coordinating internal and external providers, and driving improvements to Azure-based and on-premises systems while ensuring high availability of critical services.

Qualifications

• Minimum 3 years of experience in IT Operations, Infrastructure or Service Management.
• Hands-on experience with outsourced IT services and vendors.
• Strong understanding of ITIL processes, especially Service Operation, Transition and Design.
• Good understanding of Azure and modern IT infrastructure environments.
• Experience coordinating support teams and external providers.
• Fluent Polish and English.

Responsibilities

• Oversee daily IT operations across Poland and Hungary.
• Coordinate infrastructure services delivered through internal teams and external vendors.
• Support and improve Azure-based services and on-premises infrastructure.
• Coordinate maintenance activities, system changes, upgrades, and improvements.
• Ensure high availability and stability of business-critical systems.
• Manage incidents, problems, changes and asset management processes.
• Monitor vendor SLAs and drive service improvement initiatives.
• Support IT budget planning and procurement activities.
• Ensure compliance with IT policies and security controls.
• Bridge business stakeholders and IT service providers.

Skills

IT Operations

Vendor management

Azure knowledge

Incident & Change management

Stakeholder communication

Tools

Azure

Job description

WLG in Poland seeks an experienced IT Operations Lead to own IT infrastructure and service delivery across Poland and Hungary. This hands-on role blends strategic thinking with day-to-day execution, not a large-team management position.

You will support ~200 users in a hybrid setup, coordinating internal and external providers, and driving improvements to Azure-based and on-premises systems while ensuring high availability of critical services.