Hybrid Global Customer Care & Orders Specialist

Hempel Paints Kuwait Company W.L.L.; Województwo pomorskie; Presencial; PLN 48.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work-model with home office

Annual bonus

Private health care package

Group insurance

Multisport card

Extra paid long holidays

Descripción de la vacante

Hempel is seeking a Customer Care Representative in Gdańsk, Poland to provide best-in-class service to customers in an international environment. You will handle large volumes of inquiries, orders, tracking, and product information with a focus on accuracy and timely responses.

The role requires a Bachelor's degree, experience in customer care, proficiency in MS Office, and English and Finnish language skills.

Formación

• Bachelor's degree in a relevant field or equivalent experience.
• Experience or education in a customer care role, ideally in an order-to-cash environment.
• Proficiency with standard operating procedures (SOPs).
• Proficient with MS Office programs (Excel, Word, Outlook).
• Fluent English and Finnish language skills.

Responsabilidades

• Handle large customer inquiries, including quotations, order placement, tracking, delivery updates, and product information.
• Manage customer complaints and drive timely resolutions.
• Oversee end-to-end cross-border sales order management in the ERP system, including invoicing.
• Process end-to-end return orders and manage customer communications.
• Support data management and collaboration with the commercial organization.

Conocimientos

Customer care experience

MS Office proficiency

Problem-solving

English language

Finnish language

Educación

Bachelor's degree in a relevant field

Herramientas

ERP software

MS Office

Descripción del empleo

Hempel is seeking a Customer Care Representative in Gdańsk, Poland to provide best-in-class service to customers in an international environment. You will handle large volumes of inquiries, orders, tracking, and product information with a focus on accuracy and timely responses.

The role requires a Bachelor's degree, experience in customer care, proficiency in MS Office, and English and Finnish language skills.