Customer Care Representative

Hempel Paints Kuwait Company W.L.L.; Województwo pomorskie; Hybrid; PLN 48,000 - 68,000; Full time

Benefits offered by this job

Hybrid work-model with home office

Annual bonus

Private health care package

Group insurance

Multisport card

Extra paid long holidays

Job summary

Hempel is seeking a Customer Care Representative in Gdańsk, Poland to provide best-in-class service to customers in an international environment. You will handle large volumes of inquiries, orders, tracking, and product information with a focus on accuracy and timely responses.

The role requires a Bachelor's degree, experience in customer care, proficiency in MS Office, and English and Finnish language skills.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• Experience or education in a customer care role, ideally in an order-to-cash environment.
• Proficiency with standard operating procedures (SOPs).
• Proficient with MS Office programs (Excel, Word, Outlook).
• Fluent English and Finnish language skills.

Responsibilities

• Handle large customer inquiries, including quotations, order placement, tracking, delivery updates, and product information.
• Manage customer complaints and drive timely resolutions.
• Oversee end-to-end cross-border sales order management in the ERP system, including invoicing.
• Process end-to-end return orders and manage customer communications.
• Support data management and collaboration with the commercial organization.

Skills

Customer care experience

MS Office proficiency

Problem-solving

English language

Finnish language

Education

Bachelor's degree in a relevant field

Tools

ERP software

MS Office

Job description

Would you like to be part of a global, diverse and motivated Customer Care team? Are you a proactive person with great communicative skills and attention to details approach? Do you have first experience in customer service, working in a dynamic, international environment? Then you might be our new colleague at Hempel. As a Customer Care Representative, you will be providing the best services to our customers, in line with Hempel vision and values. This is an exciting opportunity to join Hempel, to develop and grow within the company.

This role is located in Gdańsk, Poland and requires office attendance in a hybrid model.

What will your responsibilities be?

• Managing large customer inquiries, incl. quotations order placement, tracking, delivery status updates, product information and more.
• Handling customer complaints
• End to end cross-border sales order management in the ERP system, incl facilitation of on-time delivery, product substitutions and invoicing
• End-to-end return order management
• Outbound and inbound customer communication
• Support or drive resolution of non-technical customer complaints
• Support customer data management
• Frequent interaction with the commercial organization on orders
• Ensuring that a safe and healthy work environment exists by adhering to company health, safety and environment policies
• Ensure the upholding of local and global compliance rules, when handling orders

Do You Want to Be Part of a Global Team Where Collaboration Drives Success?

We are looking for a team-oriented professional with a customer‑centric mindset, who is eager to continuously develop their competencies and embrace new challenges with a positive, can‑do attitude.

What Makes This Opportunity Stand Out

Be part of a truly collaborative environment where you'll work closely with colleagues across local and international teams, gaining exposure to diverse perspectives and ways of working.

To support your growth, you'll also have access to the Hempel Academy learning platform, offering a wide range of development opportunities.

Benefits & Perks

• Hybrid work-model with up to 2 days of home office per week
• Annual bonus
• Private health care package (fully financed by the company)
• Group insurance
• Benefits cafeteria with Multisport card co-financed
• Extra paid long holidays

Qualities & Experience

• Bachelor's degree in a relevant field or equivalent experience
• Experience or education in a relevant customer care role, ideally in an order to cash environment
• Experience in working with standard operating procedures
• Proficient with standard MS Office programs
• Working efficiency (written and spoken) in English and Finnish
• Strong problem‑solving and decision‑making abilities
• Ideally proficient in using ERP software (Microsoft preferred)

About Hempel

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other. We’re on a mission to double our impact. To succeed, we need bright minds and team players.Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return,you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact. At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together. Hempel is a world‑leading supplier of trusted coating solutions working with customers within the decorative, marine, infrastructure and energy industries. Our purpose is to shape a brighter future with sustainable coating solutions, and being owned by the Hempel Foundation gives us the stability, means and purpose to deliver lasting, positive change in the world. The Hempel Group is the owner and parent company of Crown Paints, Wattyl and the Neogard brand.