Hybrid ERP IT Architect & Service Lead

Roche Holding AG; Warszawa; Hybrid; PLN 213,000 - 395,000; Full time

Benefits offered by this job

Hybrid work model

Annual bonus

Dedicated training budget

Recharge Fridays

Take Time program

Vacation subsidy

Private healthcare

Stock purchase

Job summary

Roche is seeking a Lead IT Expert - RDT ERP to design and govern scalable ERP solutions within a multi-product Roche Digital Technology environment. You will bridge architecture with end-to-end service delivery, ensuring performance, stability, and vendor SLA compliance in a hybrid work setting.

You will lead architecture governance and ITSM-aligned operations, with focus on GxP/CSV relevance and complex ERP deployments. Strong stakeholder skills and process discipline are essential.

Qualifications

• ITIL v4 minimum certifications or equivalent hands-on experience in ITSM.
• Demonstrated leadership in operational service delivery, incident/problem/change management, and SLA tracking.
• Proven experience managing multi-million MSP contracts, vendor deliverables, and vendor performance metrics.
• Background in GxP environments, CSV, and regulated pharma/life sciences industry, quality and clinical experience.
• Hands-on exposure to enterprise ERP implementations (SAP BTP, S/4HANA, or core ERP platforms).

Responsibilities

• End-to-End Service Governance: oversee the operational delivery life cycle for ERP solution platforms with SLAs/OLAs/KPIs.
• Service Continuity & Incident Escalation: act as major incident escalation point; perform RCAs and drive CSI.
• Release & Operations Alignment: align roadmaps with ITSM, change management, and zero-downtime deployment.
• Vendor & Service Provider Management: drive accountability with MSPs, SIe, and vendors for quality and value realization.
• Communicate complex concepts to executives and cross-functional teams; negotiate operational trade-offs.

Skills

ITIL v4

Stakeholder management

Negotiation

Mentoring

Analytical mindset

Tools

SAP BTP

S/4HANA

Core ERP platforms

Job description

Roche is seeking a Lead IT Expert - RDT ERP to design and govern scalable ERP solutions within a multi-product Roche Digital Technology environment. You will bridge architecture with end-to-end service delivery, ensuring performance, stability, and vendor SLA compliance in a hybrid work setting.

You will lead architecture governance and ITSM-aligned operations, with focus on GxP/CSV relevance and complex ERP deployments. Strong stakeholder skills and process discipline are essential.