Hybrid Data & AI Foundations Support Engineer

Reply Group; Katowice; Híbrido; PLN 50 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

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Resumo da oferta

Reply Group is seeking an IT support specialist in Katowice to be the first point of contact for incidents and service requests related to Data and AI Foundations. This position requires a Bachelor's degree in Computer Science or a related field, along with communication skills in both English and Polish.

Job responsibilities include incident qualification, ensuring timely communication with users, and contributing to support process improvements. The role offers a range of benefits, including training opportunities and a flexible working model with hybrid options.

Qualificações

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
• Experience in IT support or operational roles.
• Excellent communication in English and Polish.

Responsabilidades

• Act as the first point of contact for incidents and service requests related to Data and AI Foundations.
• Perform incident qualification, impact analysis, and prioritization.
• Ensure timely communication with users and stakeholders.

Conhecimentos

English communication

Polish communication

IT support experience

Technical understanding of applications and APIs

Formação académica

Bachelor’s degree in Computer Science or related field

Ferramentas

ServiceNow or equivalent ticketing tools

Descrição da oferta de emprego

Reply Group is seeking an IT support specialist in Katowice to be the first point of contact for incidents and service requests related to Data and AI Foundations. This position requires a Bachelor's degree in Computer Science or a related field, along with communication skills in both English and Polish.

Job responsibilities include incident qualification, ensuring timely communication with users, and contributing to support process improvements. The role offers a range of benefits, including training opportunities and a flexible working model with hybrid options.