SUPPORT ENGINEER (L1)

Reply Group; Katowice; On-site; PLN 50,000 - 80,000; Full time

Benefits offered by this job

Medical Care

Benefits Platform

Training Opportunities

Language Courses Platform

Company Events

Job summary

Reply Group is seeking an IT support specialist in Katowice to be the first point of contact for incidents and service requests related to Data and AI Foundations. This position requires a Bachelor's degree in Computer Science or a related field, along with communication skills in both English and Polish.

Job responsibilities include incident qualification, ensuring timely communication with users, and contributing to support process improvements. The role offers a range of benefits, including training opportunities and a flexible working model with hybrid options.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
• Experience in IT support or operational roles.
• Excellent communication in English and Polish.

Responsibilities

• Act as the first point of contact for incidents and service requests related to Data and AI Foundations.
• Perform incident qualification, impact analysis, and prioritization.
• Ensure timely communication with users and stakeholders.

Skills

English communication

Polish communication

IT support experience

Technical understanding of applications and APIs

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow or equivalent ticketing tools

Job description

Responsibilities

• Act as the first point of contact for incidents and service requests related to Data and AI Foundations.
• Perform incident qualification, impact analysis, and prioritization.
• Execute standard operational actions and known procedures.
• Ensure timely communication with users and stakeholders.
• Escalate incidents to L2 or L3 according to defined processes.
• Maintain accurate incident tracking and reporting.
• Contribute to continuous improvement of support processes.

Benefits

• MEDICAL CARE
• BENEFITS PLATFORM
• TRAINING OPPORTUNITIES
• LANGUAGE COURSES PLATFORM
• COMPANY EVENTS
• Motivizer Benefits Platform – you receive a budget (550 PLN monthly) to choose and manage your benefits in one place. You can choose medical care package, meal tickets, sports cards, cinema tickets, shop vouchers, discounts and more.
• Language Courses – you'll have access to a multi-language learning platform enabling you to practice your language skills and learn new ones.
• Regular and systematic further training opportunities – both internally and from external providers.
• Cooperation within an internal community is our everyday reality. We have networking events, coding challenges, and company parties for different occasions.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
• Experience in IT support or operational roles.
• Technical understanding of applications and APIs.
• Experience with incident and ticketing tools (ServiceNow or equivalent).
• Ability to follow operational procedures and SLAs.
• Ability to stay calm under pressure.
• Excellent communication in English and Polish will round off your profile.
• Availability to work in a hybrid mode with at least 1 visit in the office per month.

About Data Reply

As part of the Reply group, Data Reply offers a wide range of services that support customers in becoming data driven. We operate in various industries and business areas and work intensively with our customers so that they can achieve meaningful results through the effective use of data. Data Reply offers many years of experience in transformation projects to achieve “data-driven companies”. We focus on the development of data platforms, machine learning solutions and streaming applications - automated, efficient, and scalable - without making any compromises in IT security.