Hybrid Customer Success Associate - Growth & Support

TE Connectivity

Kraków

Hybrid

PLN 60,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Life insurance

Private medical healthcare package

Employee referral bonus

Multisport co-financing

Performance-based bonus plans

Job summary

TE Connectivity in Kraków seeks a Customer Relationship & Satisfaction professional to be the main contact for customers on daily inquiries, ensuring timely follow-up and resolutions while coordinating with field sales and internal support. You will build and maintain strong relationships to maximize satisfaction.

Key tasks include managing service delivery, handling escalations, reviewing quotes, and ensuring smooth communication with customers.

Qualifications

Experience in Customer Service preferred.
Fluency in English.
Knowledge of SAP, Salesforce.com and MS Office is advantageous.
Good time management and ability to prioritize tasks.
Team player with customer focus and organizational agility.
Multitasking with a positive attitude, listening, and patience.
Strong problem solving and negotiation skills.
Open-minded, organized and resilient under stress.
Hybrid work model (office in Kraków).

Responsibilities

Act as the primary point of contact for customers for daily inquiries and ensure timely follow-up and resolution.
Proactively communicate with customers and coordinate with internal and external partners to resolve issues.
Gather feedback via surveys, phone, and email to improve service quality.
Manage escalations, review quotes and orders, and monitor shipments.
Represent the voice of the customer to internal support functions and participate in improvement projects.