Customer Experience Specialist (Hybrid, English)

TE Connectivity Corporation; Kraków; Hybrid; PLN 60,000 - 85,000; Full time

Benefits offered by this job

Extensive training and career growth

Life insurance

Employee referral bonus

Performance-based bonus plans

Job summary

TE Connectivity Kraków is seeking a Customer Service Associate with English to serve as the interface between customers and TE Energy, ensuring high service quality and timely responses.

The role covers relationship management, order and delivery coordination, and collaboration with internal teams; the ideal candidate has English fluency, familiarity with SAP, MS Office, Salesforce, and a can-do, customer-focused mindset.

Qualifications

• Experience in Customer Service desired
• Fluency English
• Knowledge of SAP and MS Office package, Salesforce.com and supply chain or logistic knowledge will be an advantage
• Good time management and ability to prioritize tasks
• A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries
• Multitasking out of the box thinker with a positive attitude, able to listen and being patient
• Problem solving skills as well as negotiating skills are necessary to succeed
• Success-oriented, open-minded, organized, resilient even in stressful situations
• Ability to work on a hybrid model (office is located in Kraków)

Responsibilities

• Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries
• Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required
• Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications
• Manage escalations for your customers.
• Review quote and order requirements, blocks management, monitor critical shipments
• Follow up on quotes and quality issues
• Act as voice of the Customer for internal support departments
• Participate in development training and process improvement projects to expand and challenge learning new ideas and processes
• Take ownership for actions and follow through on tasks until resolved

Skills

English fluency

SAP

MS Office

Salesforce.com

Supply chain knowledge

Time management

Prioritization

Customer focus

Communication

Team player

Tools

SAP

Salesforce.com

MS Office

CRM systems

Job description

TE Connectivity Kraków is seeking a Customer Service Associate with English to serve as the interface between customers and TE Energy, ensuring high service quality and timely responses.

The role covers relationship management, order and delivery coordination, and collaboration with internal teams; the ideal candidate has English fluency, familiarity with SAP, MS Office, Salesforce, and a can-do, customer-focused mindset.