Hybrid Client Operations Specialist – Kraków

SpotOn; Kraków; Hybrid; PLN 80,352 - 100,440; Full time

Benefits offered by this job

Competitive pay: 7200–9000 PLN gross

Fully paid private healthcare in LuxMed

Access to the Worksmile platform

Subsidized breakfast and lunch

Provided laptop and essential work equipment

Modern office space

Company library access

Great working atmosphere

Chill out room with PlayStation and games

Free snacks and beverages

Company parties and activities

Employee referral program

Relocation package within Poland

Job summary

SpotOn is looking for a Client Operations Specialist in Kraków. You will execute account operations activities including onboarding, ensuring compliance, and driving process efficiency. This role involves managing account updates and maintaining records while coordinating with various teams.

The ideal candidate has 2-3 years of experience in customer success, strong organizational skills, and fluency in English and Polish. The role offers a hybrid work model and various benefits.

Qualifications

• 2–3 years of professional experience in customer success or related roles.
• Proven knowledge of client account management and operational workflows.
• Experience in fintech or SaaS environments preferred.

Responsibilities

• Execute a wide range of account operations activities from onboarding to maintenance.
• Manage end‑to‑end account updates, including setup, provisioning, and add‑on orders.
• Ensure all client account activities meet accuracy, compliance, and service standards.

Skills

Customer success experience

Account management knowledge

Salesforce or comparable CRM experience

Organizational skills

Problem-solving skills

Data validation skills

Fluency in English

Fluency in Polish

Job description

SpotOn is looking for a Client Operations Specialist in Kraków. You will execute account operations activities including onboarding, ensuring compliance, and driving process efficiency. This role involves managing account updates and maintaining records while coordinating with various teams.

The ideal candidate has 2-3 years of experience in customer success, strong organizational skills, and fluency in English and Polish. The role offers a hybrid work model and various benefits.