HR Solutions Lead, Cluster - People Operations

Takeda; Łódź; On-site; PLN 267,000 - 368,000; Full time

Job summary

Takeda in Łódź, Poland is seeking a People Solutions Advisor - Cluster Lead to lead a co-located team delivering HR front-line support across multiple countries. You will handle escalations, peak periods, and ensure timely, accurate employee lifecycle delivery while maintaining a personal touch.

You will own regional process standards, oversee cross-channel case management, and drive adoption of AI-enabled support and self-service to improve service quality and efficiency.

Qualifications

• Six or more years of experience in HR operations, in a global or multi-country setting.
• Proven ability to coach and develop teams, allocate work, set priorities and build capability on the job.
• Strong knowledge of employee lifecycle management and high-volume query resolution, with judgement to handle escalations.
• Hands-on knowledge of HR systems and case management tools such as Workday, ServiceNow and SAP.
• Experience managing to KPIs/SLAs, with trend analysis and corrective action, plus data privacy and compliance awareness.

Responsibilities

• Lead and develop a co-located team of People Solutions Advisors, setting priorities and managing workload.
• Own end-to-end delivery of employee lifecycle activity across the cluster, including hires, onboarding, changes, leave, severance and offboarding.
• Oversee case management across channels (portal, phone, email) and ensure timely progress and proper closure.
• Hold regional process ownership and align local regulatory requirements with global standards.
• Monitor KPIs/SLAs, ensure data integrity across HR systems, and oversee compliance and audits.
• Drive self-service adoption and AI-enabled support, identifying automation opportunities.

Skills

HR operations

Team leadership

Stakeholder management

Data privacy & compliance

English proficiency

Tools

Workday

ServiceNow

SAP

Job description

Takeda in Łódź, Poland is seeking a People Solutions Advisor - Cluster Lead to lead a co-located team delivering HR front-line support across multiple countries. You will handle escalations, peak periods, and ensure timely, accurate employee lifecycle delivery while maintaining a personal touch.

You will own regional process standards, oversee cross-channel case management, and drive adoption of AI-enabled support and self-service to improve service quality and efficiency.