HR Services Administrator, German

Jobtailor; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

Jobtailor in Kraków is seeking an HR System Analyst to ensure accurate workforce data and smooth German-English lifecycle processes.

You will document policies, provide timely support, coordinate cases across teams, audit data, and maintain case records to meet SLAs in a global, matrix organization.

Qualifications

• Fluent in English and German (at least B2).
• Experience tracking cases for documentation and work allocation purposes.
• Advocates for change and promotes continuous improvement ideas within the team.
• Analytical capability to identify issues, interpret data, and provide insight.
• Excellent communication skills, ability to operate in an international, matrix organization, and a consumer-oriented attitude.

Responsibilities

• Analyze and process HR transactions in the HR system as primary recipient.
• Act as contact for German employee lifecycle processes.
• Create and maintain documentation to capture acquired knowledge in the form of policies.
• Provide quality support with customer satisfaction, expertise, and timeliness consistent with SLAs.
• Coordinate cases with other team members to ensure requests are completed within the required service level agreement.
• Track cases for documentation and work allocation purposes using the case management system.
• Conduct audits of HR system data and analyze audit data to identify issues.

Skills

Fluent English

Fluent German

Analytical thinking

Communication skills

Independent and team oriented

Job description

Responsibilities

• Analyze and process transactions in the HR system, serving as the primary recipient of organization-wide workforce administration processes.
• Act as point of contact for German employee lifecycle processes.
• Create and maintain documentation to capture acquired knowledge in the form of policies.
• Provide quality support with customer satisfaction, expertise, and timeliness consistent with Service Level Agreements (SLAs).
• Coordinate cases with other team members to ensure requests are completed within the required service level agreement.
• Track cases for documentation and work allocation purposes using the case management system.
• Conduct audits of HR system data and analyze audit data to identify issues.

Requirements

• Fluent in English and German (at least B2).
• Experience in tracking cases for documentation and work allocation purposes.
• Advocates for change and promotes continuous improvement ideas within the team.
• Analytical capability to identify issues, interpret data, and provide insight.
• Excellent communication skills, ability to operate in an international, matrix organization, and a consumer-oriented attitude.
• Works independently and as a team member.

Core Competencies

Demonstrates expertise in HR system analysis and transaction processing, with a strong focus on documentation, case management, and data auditing. Proficient in both English and German, facilitating effective communication in an international environment.