HR Service Center Rep — Hybrid, 2nd Shift

Westinghouse Electric Company LLC; Kraków; Hybrid; PLN 58,000 - 72,000; Full time

Benefits offered by this job

Hybrid work model

Private Medical Care

Life insurance

Employee Assistance Program

Private Group Insurance

Job summary

Westinghouse Electric Company LLC in Kraków is hiring an HR Employee Service Center Representative to handle inquiries via phone, webchat, email, and other channels. You will manage onboarding tasks, payroll questions, time off, and HR procedures using SuccessFactors and SAP HR.

You will report to the Global HR Operations Lead and work in a hybrid mode with 2 days in the Kraków office. Strong English skills and customer-service experience are required for this role.

Qualifications

• Excellent English: C1 minimum, read, write and speak.
• +6 months of previous experience in similar role in Customer Service required.
• Adaptability and attention to details.
• Excellent written and verbal communication skills.

Responsibilities

• Explain how to use the online HR systems, HR portal, view paystub.
• Investigate more complex cases
• Respond to inquiries including HR procedure, health and wellness benefits, pension, and verification of employment
• Support daily HR inquiries with exceptional customer service at all HR Service request channels
• Perform basic HR transactional tasks by management of employee data through the SuccessFactors HR system
• Initiate and support all global onboarding tasks
• Guide employees through the appropriate on and offboarding policies
• Help with administrative tasks and data entry
• Maintain information systems, prepare appropriate documentation, and process necessary paperwork
• Focus on continuous improvement through shared knowledge and lessons learned

Skills

English (C1)

+6 months experience

Attention to detail

Communication skills

Self-motivation

SAP HR

SuccessFactors

ServiceNow

Fixed 2nd shift

Tools

SAP HR

SuccessFactors

ServiceNow

Job description

Westinghouse Electric Company LLC in Kraków is hiring an HR Employee Service Center Representative to handle inquiries via phone, webchat, email, and other channels. You will manage onboarding tasks, payroll questions, time off, and HR procedures using SuccessFactors and SAP HR.

You will report to the Global HR Operations Lead and work in a hybrid mode with 2 days in the Kraków office. Strong English skills and customer-service experience are required for this role.