Customer Order Management Analyst with Spanish (m/f)

McCormick & Company; Łódź; Hybrid; PLN 66,000 - 90,000; Full time

Benefits offered by this job

Healthcare (Medicover)

Annual bonus

Life insurance (UNUM)

Pension plan

Multisport Card

Employee referral program

Employee assistance program

Job summary

McCormick & Company in Łódź, Poland is seeking an Order Management Specialist to manage Iberia market orders and ensure high-quality service for internal and external customers. The role is hybrid in Łódź, with responsibilities spanning EDI/manual order processing, POD validation, sample/returns handling, and performance reporting.

The candidate should be fluent in Spanish and English, with Portuguese as a strong plus, and possess SAP/MS Office (Excel) skills.

Qualifications

• Fluent Spanish and English required
• Fluent Portuguese highly desirable
• Experience in Customer Service/Supply Chain/Distribution; Spanish market familiarity a plus
• Analytical skills with data, systems, and reports
• SAP, MS Office (Excel); PowerBI knowledge is a plus

Responsibilities

• Executing order management activities – EDI and manual order processing
• Managing samples and returns
• Reviewing and validating PODs
• Supporting new customer creation and modification
• Preparing regular and ad-hoc reports
• Maintaining relationships with Sales, Finance, Master Data, Supply Chain, Distribution
• Handling customer and partner queries
• Implementing process improvements for daily operations

Skills

Spanish fluency

English fluency

Portuguese fluency

Analytical skills

Data reporting

Excel

Power BI

Communication

Proactivity

Problem solving

Tools

SAP

MS Excel

Power BI

Job description

Łódź, Poland (hybrid setting)

This position holds responsibility for order management related activities for Consumer Iberia market as well as for overall high-quality service delivery to both internal and external customers

Main Responsibilities

• Executing order management related activities – EDI and manual order processing, discrepancy resolution, involvement in delivery arrangements where required
• Managing samples, returns
• Reviewing and validating PODs (proof of delivery)
• Supporting new customer creation and modification process
• Preparing regular and ad-hoc reports
• Establishing and maintaining relationships with key business stakeholders: Sales, Finance, Master Data, Supply Chain, Distribution teams
• Managing customer and business partners queries
• Implementing improvements to existing processes to increase efficiency of daily operations

CANDIDATE PROFILE

• Fluent Spanish and English required
• Fluent Portuguese highly desirable
• Experience and understanding of Customer Service/ Supply Chain/ Distribution areas; Spanish market familiarity will be an advantage
• Analytical skills – fluency with data, systems, reports
• SAP, MS Office (Excel); PowerBI/ VB language will be of extra asset
• Good communication skills, proactivity, solution-orientation

Compensation: starting from PLN 77,850 per year

STARTING SALARY

Final salary will be determined as part of any final offer and will consider factors such as skills, education, role-specific experience, and internal equity among current employees.

Role

Eligible roles may also participate in one of McCormick’s Bonus Plans. In addition to a competitive compensation package, McCormick employees are eligible for our comprehensive Total Rewards programs, which include, but are not limited to:

• access to the learning platform and rich package of internal trainings
• company paid healthcare (Medicover)
• annual bonus
• life insurance(UNUM)
• holiday funds(ZakładowyFunduszŚwiadczeńSocjalnych)
• pension plan
• co-financing for sport activities (Multisport Card)
• Medicover Sport
• employeereferral program
• employee assistance program (psychological help, mindfulness)
• benefitPlatform with variety ofbenefit options to select
• favorable prices for our products in the employee shop
• PPK
• chill-out zone

McCormick ensures compensation is determined in line with the principle of equal pay for work of equal value, regardless of gender.

First consideration will be given to employees who have been displaced from their jobs for positions with the same grade or lower. If there are no qualified candidates, all other employees will then be considered. No displaced employee will receive preferential consideration for a promotional opportunity.

McCormick may recruit external candidates concurrently in order to expedite the recruitment process. Qualified internal candidates submitting bids within the first ten (10) days of the job being posted will be considered before external candidates. Internal bids received after the tenth (10th) day will be considered along with external candidates.

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.