Healthcare Manager

MSD; Warszawa; On-site; PLN 140,000 - 210,000; Full time

Job summary

MSD Poland is hiring an Oncology Healthcare Manager to oversee hospital accounts and optimize the oncology patient pathway. You will map processes, identify gaps, and align opportunities with our strategic priorities and solutions.

The role requires strong analytical skills, stakeholder engagement, and fluency in Polish and English. You will lead workshops, analyze data, and collaborate across functions to drive faster diagnosis and treatment timelines.

Qualifications

• 5+ years in hospital account management or hospital exposure.
• Strong analytical and problem-solving abilities.
• Excellent communication and presentation capabilities.
• Ability to identify customer needs and craft simple, effective solutions.
• Knowledge of hospital processes and decision-making.
• Healthcare environment understanding, especially oncology.
• Fluent Polish and English.
• Category B driving license.

Responsibilities

• Develop and maintain relationships with hospital accounts and stakeholders in the patient pathway.
• Work with Commercial Team to clarify representative responsibilities.
• Identify gaps in patient pathways and link to strategic priorities.
• Deliver workshops to map and optimize oncology pathways at account level.
• Analyze data to measure impact of decisions and solutions.
• Collaborate with internal and external stakeholders to generate insights.
• Communicate effectively to ensure successful collaborations.
• Support implementation of action plans at hospitals.
• Monitor and evaluate outcomes of solutions.

Skills

Hospital account mgmt

Analytical skills

Stakeholder engagement

English language

Polish language

Problem solving

Presentation skills

Driving license

Job description

Job Description ONCOLOGY HEALTHCARE MANAGER POLAND

The Oncology Healthcare Manager (OHM) is responsible for the management of hospital accounts and the optimization of the oncology patient pathway. The OHM will possess a thorough understanding of hospital processes and decision making and will be able to identify potential patient pathway gaps and link them to our company's strategic priorities and solutions. Identify and implement collaborative opportunities within key accounts to improve time to diagnosis, time to treatment and develop strategic collaborations that shape the local environment, deliver on customer priorities and promote our company's interests. This role requires someone who is analytical and has excellent stakeholder engagement skills. Understanding the health care environment, stakeholders and brand priorities will be important. We are looking for a candidate with previous customer facing role and cross functional effective collaboration.

Location: South-west or Central Poland

Key Responsibilities

• Develop and maintain relationships with hospital accounts and stakeholders involved in the patient pathway
• Works closely with the Commercial Team in the respective account to ensure customer understanding the difference of each representative responsibility.
• Identify potential patient pathway gaps and link them to the company's strategic priorities and solutions
• Deliver series of workshops in order to optimize the oncology patient pathway mapping at account level by collecting insights what the gaps or opportunities are in the patient pathway, support decision making to improve the process in the account and where needed developing solutions that are simple and effective
• Understand hospital processes and decision-making
• Analyze data to identify opportunities for improvement and impact of decisions and solutions implemented
• Collaborate with internal and external stakeholders to develop insights and opportunities for improvement
• Communicate effectively with customers and stakeholders to ensure successful collaborations on patient pathway optimization.
• Accompanies the hospital in the implementation of the action plan
• Continuously monitor and evaluate the success of implemented solutions

Requirements

• 5+ years of experience in hospital account management, or worked in the hospital before.
• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Ability to identify customer needs and develop solutions that are simple and effective
• Knowledge of hospital processes and decision making.
• Understanding of the healthcare environment and in particular knowledge of the hospital environment, ideally in oncology (required)
• Understanding of the oncology patient pathway mapping
• Expertise in project management, particularly around patient pathways (optional)
• Ability to work independently and in a team environment
• Fluent in Polish
• Fluent in English
• Driving license (cat. B)

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.