Healthcare Manager

MSD Polska; Województwo mazowieckie; On-site; PLN 120,000 - 180,000; Full time

Job summary

MSD Polska is seeking an Oncology Healthcare Manager to lead hospital account management and optimize the oncology patient pathway in Poland. You will collaborate with the Commercial Team to align patient pathways with our solutions and drive improvements from diagnosis to treatment across major accounts.

The role requires strong analytical skills, stakeholder engagement, and deep knowledge of hospital processes, with fluency in Polish and English and a valid B driving license.

Qualifications

• 5+ years of hospital account management experience.
• Fluent in Polish and English.
• Driving license (category B).
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Knowledge of hospital processes and oncology environment.

Responsibilities

• Develop and maintain relationships with hospital accounts and stakeholders.
• Identify patient pathway gaps and link to strategic priorities.
• Deliver workshops to optimize oncology patient pathways at account level.
• Understand hospital processes and support decision making.
• Collaborate with internal and external stakeholders to develop insights.
• Monitor and evaluate the success of implemented solutions.

Skills

Account Management

Brand Strategy

Care Planning

Clinical Decision Making

Communication

Data Analysis

Multilingual Communications

Job description

ONCOLOGY HEALTHCARE MANAGER POLAND

The Oncology Healthcare Manager (OHM) is responsible for the management of hospital accounts and the optimization of the oncology patient pathway. The OHM will possess a thorough understanding of hospital processes and decision making and will be able to identify potential patient pathway gaps and link them to our company's strategic priorities and solutions. Identify and implement collaborative opportunities within key accounts to improve time to diagnosis, time to treatment and develop strategic collaborations that shape the local environment, deliver on customer priorities and promote our company's interests.

This role requires someone who is analytical and has excellent stakeholder engagement skills. Understanding the health care environment, stakeholders and brand priorities will be important.

We are looking for a candidate with previous customer facing role and cross functional effective collaboration.

Location South-west or Central Poland

Key Responsibilities

• Develop and maintain relationships with hospital accounts and stakeholders involved in the patient pathway
• Works closely with the Commercial Team in the respective account to ensure customer understanding the difference of each representative responsibility.
• Identify potential patient pathway gaps and link them to the company's strategic priorities and solutions
• Deliver series of workshops in order to optimize the oncology patient pathway mapping at account level by collecting insights what the gaps or opportunities are in the patient pathway, support decision making to improve the process in the account and where needed developing solutions that are simple and effective
• Understand hospital processes and decision-making
• Analyze data to identify opportunities for improvement and impact of decisions and solutions implemented
• Collaborate with internal and external stakeholders to develop insights and opportunities for improvement
• Communicate effectively with customers and stakeholders to ensure successful collaborations on patient pathway optimization. Accompanies the hospital in the implementation of the action plan
• Continuously monitor and evaluate the success of implemented solutions

Requirements

• 5+ years of experience in hospital account management, or worked in the hospital before.
• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Ability to identify customer needs and develop solutions that are simple and effective
• Knowledge of hospital processes and decision making.
• Understanding of the healthcare environment and in particular knowledge of the hospital environment, ideally in oncology (required)
• Understanding of the oncology patient pathway mapping
• Expertise in project management, particularly around patient pathways (optional)
• Ability to work independently and in a team environment
• Fluent in Polish
• Fluent in English
• Driving license (cat. B)

Required Skills

• Account Management
• Account Management
• Brand Strategy
• Care Planning
• Clinical Decision Making
• Communication
• Communication Strategy Development
• Conceptual Thinking
• Critical Thinking
• Customer Centricity
• Customer Management
• Customer Needs Identification
• Customer Problem Solving
• Customer Relationship Building
• Data Analysis
• Digital Marketing
• Direct Marketing
• Financial Analysis
• Healthcare Delivery Systems
• Key Account Management
• Liaison Work
• Logical Thinking
• Market Research
• Multidisciplinary Teamwork
• Multilingual Communications {+ 9 more}

Employee Status Regular

Flexible Work Arrangements Not Applicable

Job Posting End Date 11/8/2026

• A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID R422405