Healthcare Manager

Merck Gruppe - MSD Sharp & Dohme; Polska; Hybrid; PLN 180,000 - 240,000; Full time

Job summary

Merck Gruppe - MSD Sharp & Dohme in Poland seeks an Oncology Healthcare Manager to oversee hospital accounts and optimize the oncology patient pathway. You will identify gaps, link opportunities to strategic priorities, and drive collaborative opportunities to improve time to diagnosis and treatment.

The role requires strong analytical, stakeholder engagement, and cross-functional collaboration skills, with fluency in Polish and English.

Qualifications

• 5+ years of experience in hospital account management or hospital work experience.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Ability to identify customer needs and develop simple, effective solutions.
• Knowledge of hospital processes and decision making, oncology preferred.

Responsibilities

• Develop and maintain relationships with hospital accounts and stakeholders involved in the patient pathway.
• Collaborate with the Commercial Team to align account efforts and responsibilities.
• Identify patient pathway gaps and link to company priorities and solutions.
• Deliver workshops to map and optimize oncology patient pathways at account level.
• Support decision making to improve processes and develop simple solutions.
• Understand hospital processes and decision-making dynamics.
• Analyze data to identify opportunities and measure impact of actions.
• Collaborate with stakeholders to develop insights for improvements.
• Communicate effectively with customers and accompany hospitals in implementing action plans.
• Continuously monitor and evaluate the success of implemented solutions.

Skills

Account Management

Brand Strategy

Care Planning

Clinical Decision Making

Communication

Data Analysis

Market Research

Multidisciplinary Teamwork

Multilingual Communications

Job description

Job Description

ONCOLOGY HEALTHCARE MANAGER POLAND

The Oncology Healthcare Manager (OHM) is responsible for the management of hospital accounts and the optimization of the oncology patient pathway. The OHM will possess a thorough understanding of hospital processes and decision making and will be able to identify potential patient pathway gaps and link them to our company's strategic priorities and solutions. Identify and implement collaborative opportunities within key accounts to improve time to diagnosis, time to treatment and develop strategic collaborations that shape the local environment, deliver on customer priorities and promote our company's interests.

This role requires someone who is analytical and has excellent stakeholder engagement skills. Understanding the health care environment, stakeholders and brand priorities will be important.

We are looking for a candidate with previous customer facing role and cross functional effective collaboration.

Location: South-west or Central Poland

Key Responsibilities

• Develop and maintain relationships with hospital accounts and stakeholders involved in the patient pathway
• Works closely with the Commercial Team in the respective account to ensure customer understanding the difference of each representative responsibility.
• Identify potential patient pathway gaps and link them to the company's strategic priorities and solutions
• Deliver series of workshops in order to optimize the oncology patient pathway mapping at account level by collecting insights what the gaps or opportunities are in the patient pathway, support decision making to improve the process in the account and where needed developing solutions that are simple and effective
• Understand hospital processes and decision-making
• Analyze data to identify opportunities for improvement and impact of decisions and solutions implemented
• Collaborate with internal and external stakeholders to develop insights and opportunities for improvement
• Communicate effectively with customers and stakeholders to ensure successful collaborations on patient pathway optimization. Accompanies the hospital in the implementation of the action plan
• Continuously monitor and evaluate the success of implemented solutions

Requirements

• 5+ years of experience in hospital account management, or worked in the hospital before.
• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Ability to identify customer needs and develop solutions that are simple and effective
• Knowledge of hospital processes and decision making.
• Understanding of the healthcare environment and in particular knowledge of the hospital environment, ideally in oncology (required)
• Understanding of the oncology patient pathway mapping
• Expertise in project management, particularly around patient pathways (optional)Ability to work independently and in a team environment
• Fluent in Polish
• Fluent in English
• Driving license (cat. B)

Required Skills

• Account Management
• Account Management
• Brand Strategy
• Care Planning
• Clinical Decision Making
• Communication
• Communication Strategy Development
• Conceptual Thinking
• Critical Thinking
• Customer Centricity
• Customer Management
• Customer Needs Identification
• Customer Problem Solving
• Customer Relationship Building
• Data Analysis
• Digital Marketing
• Direct Marketing
• Financial Analysis
• Healthcare Delivery Systems
• Key Account Management
• Liaison Work
• Logical Thinking
• Market Research
• Multidisciplinary Teamwork
• Multilingual Communications {+ 9 more}

Employee Status: Regular

Flexible Work Arrangements:Not Applicable