Client Delivery Lead — SaaS, Cross-Functional Impact

Insly; Wrocław; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Flexible working time and place

Health insurance or sports compensation

Flat structure

Friendly colleagues and supportive managers

Family- and employee-friendly employer

Innovation-focused environment

Job summary

A leading SaaS insurance provider in Poland is seeking a Client Delivery Lead to oversee successful project delivery and manage customer relationships. The role involves leading a cross-functional team, ensuring project alignment with customer needs, and optimizing customer outcomes. Ideal candidates will possess strong project leadership, communication skills, and a strategic mindset. The company offers flexible working arrangements and a flat organizational structure to promote open communication and innovation.

Qualifications

• Proven experience leading customer-facing delivery or implementation projects in a SaaS, IT, or consulting environment.
• Strong credibility and the ability to guide senior stakeholders.
• Excellent communication skills and a focus on customer outcomes.

Responsibilities

• Take full responsibility for project outcomes including scope, quality, timelines, and customer satisfaction.
• Lead a cross-functional team of specialists and account managers.
• Act as the primary point of contact for customers.

Skills

Customer-focused delivery

Strong relationship management

Project leadership

Strategic mindset

Excellent communication

Cross-functional team coordination

Job description

A leading SaaS insurance provider in Poland is seeking a Client Delivery Lead to oversee successful project delivery and manage customer relationships. The role involves leading a cross-functional team, ensuring project alignment with customer needs, and optimizing customer outcomes. Ideal candidates will possess strong project leadership, communication skills, and a strategic mindset. The company offers flexible working arrangements and a flat organizational structure to promote open communication and innovation.