H2R Operations Team Leader (Kraków, PL, 31-155)

Danish Crown Global Business Services; Kraków; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Private medical care

Dental care

Edenred lunch card

Flexible working hours

Hybrid working model

Life insurance

MyBenefit & Multisport

2 additional holidays

Employee events

Job summary

Danish Crown Global Business Services in Kraków is seeking an experienced H2R Operations Team Leader to drive HR processes across the employee lifecycle, ensure data integrity, and support payroll activities. You will lead a team of coordinators, collaborate with local HR, and uphold service levels across the business.

You will manage process performance, develop documentation, and drive continuous improvements in a dynamic, international environment.

Qualifications

• 2+ years of experience leading HR Operations, Payroll, or HR Administration teams.
• Strong understanding of the employee lifecycle (Hire-to-Retire).
• Experience with KPIs, SLA and operational reporting.
• Strong analytical skills to identify trends and drive improvements.
• Experience developing and maintaining process documentation.
• Excellent communication and stakeholder management skills.
• Experience with SuccessFactors and ServiceNow.
• Bachelor's degree in HR, Business Admin or related field.

Responsibilities

• Lead the H2R Coordinators/ Specialists and manage daily operations, workload, and planning.
• Ensure data integrity across employee lifecycle and payroll-related activities.
• Monitor KPIs, SLAs, CSAT and assess process effectiveness.
• Develop and maintain business process documentation and ensure regulatory compliance.
• Support long-term team structure planning with Process Director based on business needs and budget.

Skills

People leadership

Process management

Data-driven decisions

KPIs & reporting

Stakeholder management

Communication

Education

Bachelor's degree in Human Resources or related

Tools

SuccessFactors

ServiceNow

Job description

H2R Operations Team Leader

We are a food company owned by Danish farmers supplying high-quality food to customers and consumers all over the world. From butchers to business developers, we’re more than 23,000 colleagues.

Danish Crown Global Business Services (GBS) in Krakow is a key part of Danish Crown’s transformation journey. We strive to be a trusted partner to the business by providing scale and standardized, efficient and effective services, thereby achieving the strategic goals of the business.

GBS and its three Centers of Excellence act as the Group Digital Transformation engine for Finance, Procurement, and Master data. Our Operational teams provide global services for Finance, Procurement, Master data, HR, and IT with the ambition to further move up the value chain and expand its service portfolio.

Passion is our protein, and by supporting each other every step of the way - from high potential programs and sustainability certifications to embracing diversity - we’re moving towards the same goal.

Better food. Brighter future

28/09/2026

People, Culture & Communications

POL-Kraków

Area Of Responsibility

As an H2R Operations Team Leader you will be part of Danish Crown People & Culture team.

Your primary responsibility will be to ensure timely and effective support of Business Partners, Managers and Employees in the following fields: employee lifecycle, personnel administration, organizational management, contractual documentation, SuccessFactors administration. You will work closely with local HR teams, managers, and employees, ensuring compliance with internal standards and service level agreements.

You will play a key role in maintaining data integrity across the employee lifecycle and supporting payroll-related activities through effective collaboration with internal and external stakeholders.

More Specifically, You Will

• Play a crucial role in the company transformation through ensuring the processes transferred to GBS are set up in the most efficient way
• Manage a team of H2R Coordinators / Specialists, supervising daily operations and workload, planning and organisation of work
• Manage Process Performance – monitoring KPIs, SLAs, CSAT, working with data to assess the process effectiveness and efficiency
• Supervise the delivery of employee lifecycle processes for all business areas supported by GBS
• Own the development of business process documentation
• Ensure process compliance with local regulations
• Support the Process Director with long-term planning of the team’s structure based on the business needs, team capacity, and budget requirements
• Act as a gatekeeper of employee data quality, ensuring consistency and accuracy across systems
• Actively work on process improvements and standardization initiatives
• Manage escalations and non-standard queries

Who are you?

You are an experienced people-focused leader with strong process management skills. You enjoy working in a dynamic, international environment, leading teams, improving processes and ensuring high-quality service delivery.

You are comfortable using data and performance metrics to drive decisions and support business transformation. You thrive in a setting where continuous improvement, compliance and customer satisfaction are key priorities.

You Have

• 2+ years of experience in leading HR Operations, Payroll, or HR Administration teams
• Strong understanding of the employee lifecycle (Hire-to-Retire) processes
• Experience working with KPIs, SLA and operational reporting
• Strong analytical skills with the ability to identify trends and drive process improvements
• Experience developing and maintaining process documentation
• Strong communication, stakeholder management and problem-solving skills
• Experience with SuccessFactors and ServiceNow
• Experience with supporting change, transformation would be an asset
• Bachelor's degree in Human Resources, Business Administration or a related discipline
• Relevant certifications in Administration, HR Operations, Payroll or HR Systems are considered an asset

Nice To Have

• Experience in process transition or service-migration projects
• Experience with supporting change, transformation

What do we offer?

• Private medical care together with dental care
• Edenred lunch card
• Flexible working hours (50% home, 50% office)
• Hybrid working model
• Life insurance
• MyBenefit and multisport program
• 2 additional holiday days benefits
• Events, integrations for employees