Global Vendor & BPO Leader

Olympus Corporation; Wrocław; On-site; PLN 320,000 - 520,000; Full time

Job summary

Olympus Corporation in Poland seeks a Global Lead, Vendor & BPO Management to own governance, performance, and compliance of Olympus' outsourced service delivery. You will partner with GBS, Procurement, Finance, Quality, Compliance, Risk, Legal, and IT Security to drive vendor excellence across a complex, global landscape.

As a senior leader, you will establish a global vendor governance framework, manage SLA/KPI performance, ensure regulatory adherence, and enable continuous improvement and

Qualifications

• 10+ years in Global Business Services (GBS), Shared Services, BPO, outsourced operations, vendor management, or service delivery leadership.
• Proven experience managing large-scale global vendor and outsourcing relationships across multiple functions, regions, and delivery models.
• Strong background in vendor governance, SLA/KPI management, performance management, and escalation resolution.
• Experience operating within regulated industries such as MedTech, Life Sciences, Healthcare, Financial Services, or similar.
• Demonstrated success driving operational excellence, process standardization, continuous improvement, and digital transformation initiatives.
• Experience working cross-functionally with Procurement, Finance, Legal, Compliance, Risk, Quality, and IT Security teams.
• Strong stakeholder management skills, including experience engaging senior leaders and executive-level partners.
• Excellent communication, negotiation, analytical, and problem-solving skills.
• Ability to work effectively in a global, matrixed environment and travel as required.

Responsibilities

• Own the performance and service delivery outcomes of BPO and strategic vendor partners supporting GBS operations.
• Establish and lead a global vendor governance framework, including operational reviews, executive reviews, KPI management, escalations, and performance improvement plans.
• Ensure vendors consistently meet SLA, quality, compliance, customer experience, and contractual commitments.
• Partner with operational leaders to integrate outsourced teams into capacity planning, service delivery, and business priorities.
• Oversee vendor compliance with regulatory, privacy, cybersecurity, quality, and internal control requirements.
• Collaborate with Quality, Risk, Compliance, Legal, Procurement, Finance, and IT Security teams to manage third-party risks and audit readiness.
• Drive continuous improvement, standardization, automation, and transformation initiatives through strategic vendor partnerships.
• Lead business continuity, operational resilience, and transition planning activities to mitigate service delivery risks.
• Develop and mature the vendor management capability, including governance processes, reporting, tools, and team effectiveness.
• Monitor industry trends and best practices to optimize vendor strategies, performance, and overall business value.

Skills

Vendor governance

SLA KPI management

Stakeholder management

Cross-functional collaboration

Regulatory compliance

Analytical skills

Travel willingness

Communication skills

Digital transformation

Risk management

Education

MBA or equivalent advanced degree

Job description

Olympus Corporation in Poland seeks a Global Lead, Vendor & BPO Management to own governance, performance, and compliance of Olympus' outsourced service delivery. You will partner with GBS, Procurement, Finance, Quality, Compliance, Risk, Legal, and IT Security to drive vendor excellence across a complex, global landscape.

As a senior leader, you will establish a global vendor governance framework, manage SLA/KPI performance, ensure regulatory adherence, and enable continuous improvement and