Global Shared Services Transformation Director (Hybrid)

Scovai; Województwo mazowieckie; Hybrid; PLN 500,000 - 800,000; Full time

Job summary

Scovai is seeking a Confidential Shared Services Transformation Director to lead a Warsaw-based, hybrid role focused on consolidating finance, HR, and IT support into a scalable GBS and transforming back-office operations.

You will own the transformation roadmap, standardize processes, and oversee the rollout of RPA and workflow automation while establishing SLA governance to connect shared services performance to business unit satisfaction.

Qualifications

• Experience designing or scaling a GBS/shared-services operating model.
• Background leading process migration waves from multiple source markets.
• Experience with RPA and workflow automation tooling (UiPath, Blue Prism, or equivalent).
• Six Sigma or Lean Six Sigma certification is a plus.
• Track record building SLA governance frameworks for shared services.

Responsibilities

• Own the transformation roadmap consolidating finance, HR, and IT support into a unified GBS.
• Lead process standardisation and re-engineering across in-scope functions.
• Direct the evaluation and rollout of RPA and workflow automation to reduce manual processing.
• Design and implement SLA governance frameworks linking performance to business unit satisfaction.
• Lead migration waves transitioning processes from local markets into the Warsaw centre.
• Build and lead a team of transformation managers and process owners and manage stakeholder alignment.
• Own the business case and benefits tracking for the programme.

Skills

GBS operating model

Process migration

RPA automation

Lean Six Sigma

SLA governance

Job description

Scovai is seeking a Confidential Shared Services Transformation Director to lead a Warsaw-based, hybrid role focused on consolidating finance, HR, and IT support into a scalable GBS and transforming back-office operations.

You will own the transformation roadmap, standardize processes, and oversee the rollout of RPA and workflow automation while establishing SLA governance to connect shared services performance to business unit satisfaction.