Global Service Coordinator: Incident & Lifecycle Lead

Computacenter AG & Co. oHG; Poznań; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Flexible cafeteria system

Employee Assistance Programme

Birthday leave

Language courses

Job summary

Computacenter AG & Co. oHG is seeking a Service Coordinator in Poznań to oversee end-to-end ticket lifecycles for international customers.

You will coordinate across internal teams, field engineers, logistics partners, and external providers to ensure timely delivery of incidents and service requests. The role emphasizes a strong customer-focused mindset, multi-tasking in a fast-paced environment, and collaboration with international teams.

Qualifications

• Fluent German and English communication (min B2).
• Experience with ticketing systems/workflow platforms (Remedy, ServiceNow).
• Experience with device lifecycle, maintenance, logistics, field service or asset management processes.
• Ability to work independently while collaborating within international teams.

Responsibilities

• Take ownership of incidents and requests throughout the ticket lifecycle, ensuring delivery per requirements and SLAs.
• Coordinate device lifecycle activities including swaps, refreshes, and maintenance services.
• Coordinate with customers, internal teams, field engineers, logistics partners, and external service providers to ensure service delivery.
• Maintain customer satisfaction and provide a consistent experience across touchpoints.
• Schedule engineers and coordinate resources for efficient delivery and targets.
• Monitor progress, SLAs, milestones, and escalate issues when needed.
• Manage asset data and documentation in service management tools.
• Conduct process and quality checks to ensure correct handling of service requests.

Skills

German language

English language

Customer focus

Multitasking

Organizational skills

Problem solving

Independent work

Microsoft 365 knowledge

Tools

Remedy

ServiceNow

Microsoft 365

Job description

Computacenter AG & Co. oHG is seeking a Service Coordinator in Poznań to oversee end-to-end ticket lifecycles for international customers.

You will coordinate across internal teams, field engineers, logistics partners, and external providers to ensure timely delivery of incidents and service requests. The role emphasizes a strong customer-focused mindset, multi-tasking in a fast-paced environment, and collaboration with international teams.