Global SaaS Implementation Lead - Travel & Expense

Amadeus; Warszawa; Hybrid; PLN 180,000 - 270,000; Full time

Benefits offered by this job

Global DNA

Learning opportunities

Caring environment

Hybrid working model

Diversity & inclusion

Reliable company

Purpose-driven mission

Job summary

Amadeus is seeking a Senior Project Manager for SaaS implementation (Cytric). You will lead end-to-end deployment for global customers, coordinating cross-functional teams and guiding customers through adoption.

The role emphasizes strong communication, stakeholder management, and delivery of milestones within budgets, with opportunities to improve processes and participate in platform upgrades in a hybrid work model.

Qualifications

• Degree in project management, business, IT, or equivalent professional experience.
• Around 5 years in project delivery or account management, ideally with global/enterprise clients.
• Knowledge of project management best practices; formal certification is an advantage but not required.
• Ability to adapt to evolving priorities and manage multiple stakeholders.
• Familiarity with travel or expense management tools (Cytric is a plus).
• Strong communication skills and the ability to work independently or in a team.
• Proficiency in English and German; additional languages welcomed.
• Comfortable using Microsoft Office Suite and CRM platforms (e.g., Salesforce).

Responsibilities

• Lead end-to-end implementation projects for global customers, including integrations with third-party systems.
• Ensure project milestones, budgets, and quality expectations are met while maintaining a focus on customer satisfaction.
• Collaborate with customers, internal teams, and partners to deliver clear communication and effective risk management.
• Support early-phase discussions to ensure smooth scoping and handover from presales.
• Drive internal transformation initiatives such as process improvement or platform upgrades.
• Provide regular project status updates to stakeholders, highlighting progress, issues, and resolution plans.
• Contribute to continuous improvement of implementation methodologies and best practices.

Skills

Project management

Stakeholder management

Risk management

Client delivery

Communication skills

English and German

Education

PM/Business/IT degree

Tools

Microsoft Office

Salesforce CRM

Job description

Amadeus is seeking a Senior Project Manager for SaaS implementation (Cytric). You will lead end-to-end deployment for global customers, coordinating cross-functional teams and guiding customers through adoption.

The role emphasizes strong communication, stakeholder management, and delivery of milestones within budgets, with opportunities to improve processes and participate in platform upgrades in a hybrid work model.