Senior Project Manager – SaaS Implementation (Travel & Expense)

Amadeus Hospitality; Warszawa; Hybrid; PLN 180,000 - 320,000; Full time

Benefits offered by this job

Global exposure

Hybrid/remote work options

Learning opportunities

Caring work environment

Diverse and inclusive culture

Strong mission and purpose

Job summary

Amadeus Hospitality is seeking a Senior Project Manager to lead Cytric SaaS implementation projects for strategic customers worldwide. You will coordinate across teams, guide customers through deployment, and ensure adoption and value realization.

The role focuses on managing milestones, budgets, and quality, while maintaining strong communication and risk management. You’ll support scoping, presales handover, and continuous improvement of implementation methodologies.

Qualifications

• Degree in PM, business or IT.
• Around 5 years in project delivery or account management.
• Familiar with travel or expense management tools; Cytric experience a plus.
• Strong communication and stakeholder management.

Responsibilities

• Lead end-to-end SaaS implementation projects for global customers.
• Manage milestones, budgets and quality; ensure customer satisfaction.
• Coordinate across teams and partners; ensure clear communication and risk management.
• Support presales scoping and handover.
• Drive process improvements and platform upgrades.
• Provide regular status updates to stakeholders.
• Contribute to implementation best practices.

Skills

Project management

Stakeholder management

Communication skills

English

German

Education

Degree in project management, business or IT

Tools

Microsoft Office Suite

Salesforce CRM

Job description

Senior Project Manager – SaaS Implementation (Travel & Expense)## **About the Role**Join our team to lead the delivery of Cytric Solution implementation projects for strategic customers worldwide. Your role will involve coordinating projects across teams, guiding customers through implementation, and ensuring successful adoption, while also supporting internal improvement initiatives.Cytric is a leading Software-as-a-Service (SaaS) platform for corporate travel and expense management, designed to simplify business travel and help companies optimize their processes.## **In this Role, You’ll:*** Lead end-to-end implementation projects for global customers, including integrations with third-party systems.* Ensure project milestones, budgets, and quality expectations are met while maintaining a focus on customer satisfaction.* Collaborate with customers, internal teams, and partners to deliver clear communication and effective risk management.* Support early-phase discussions to ensure smooth scoping and handover from presales.* Drive internal transformation initiatives such as process improvement or platform upgrades.* Provide regular project status updates to stakeholders, highlighting progress, issues, and resolution plans.* Contribute to continuous improvement of implementation methodologies and best practices.## **Your Profile:*** Degree in project management, business, IT, or equivalent professional experience.* Solid experience (around 5 years) in project delivery or account management, ideally with global or enterprise clients.* Knowledge of project management best practices; formal certification is an advantage but not required.* Ability to adapt to evolving priorities and manage multiple stakeholders effectively.* Familiarity with travel or expense management tools (experience with Cytric is a plus).* Strong communication skills and the ability to work both independently and as part of a team.* Proficiency in English and German; additional languages welcomed.* Comfortable using tools such as Microsoft Office Suite and CRM platforms (e.g., Salesforce).## **What we can offer you** A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them. A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose