Global SaaS Implementation Lead

1027 Amadeus Polska Sp. z.o.o.; Warszawa; Hybrid; PLN 180,000 - 280,000; Full time

Job summary

Amadeus Polska Sp. z.o.o. is seeking a results-driven Senior Project Manager to lead Cytric Solution implementations for strategic global customers.

You will coordinate cross-functional teams, guide customers through deployment, and ensure successful adoption while driving continuous improvement. In this role you’ll manage end-to-end projects, track milestones and budgets, facilitate presales handover, and communicate clearly with stakeholders.

Qualifications

• Degree in project management, business, IT, or equivalent professional experience.
• Around 5 years of experience in project delivery or account management for global/enterprise clients.
• Knowledge of project management best practices; formal certification is optional.
• Ability to adapt to changing priorities and manage multiple stakeholders.
• Familiarity with travel or expense management tools; Cytric experience is a plus.
• Strong communication skills and the ability to work independently and in a team.
• Fluency in English; additional languages are welcomed.
• Proficiency with CRM platforms (e.g., Salesforce) and Microsoft Office.

Responsibilities

• Lead end-to-end implementation projects for global customers, including integrations with third-party systems.
• Ensure project milestones, budgets, and quality expectations are met with a focus on customer satisfaction.
• Collaborate with customers, internal teams, and partners to deliver clear communication and risk management.
• Support early-phase discussions to ensure smooth scoping and handover from presales.
• Drive internal transformation initiatives such as process improvement or platform upgrades.
• Provide regular project status updates to stakeholders, highlighting progress, issues, and resolution plans.
• Contribute to continuous improvement of implementation methodologies and best practices.

Skills

Project management

Stakeholder management

Client relationship management

English communication

Education

Degree in project management, business, IT, or equivalent

Tools

Salesforce

Microsoft Office

Job description

Amadeus Polska Sp. z.o.o. is seeking a results-driven Senior Project Manager to lead Cytric Solution implementations for strategic global customers.

You will coordinate cross-functional teams, guide customers through deployment, and ensure successful adoption while driving continuous improvement. In this role you’ll manage end-to-end projects, track milestones and budgets, facilitate presales handover, and communicate clearly with stakeholders.