Director of Sales Ops & Growth Strategy, Krakow

TTEC; Kraków; On-site; PLN 420,000 - 640,000; Full time

Benefits offered by this job

Competitive Salary

Incentive bonus plan

Tuition reimbursement

Global career mobility

Employee recognition programs

Professional development

Advanced technology and connectivity

Wellness program

Job summary

TTEC is seeking a Director of Sales Operations to join our Krakow delivery team. This role owns the client relationship, sales operations and growth strategy for a global technology client, driving P&L outcomes and leading diverse EMEA teams.

You will deliver data-driven insights, align cross-functional goals and execute initiatives to scale the business, while fostering innovation and a strong sales culture across regions.

Qualifications

• Proven ability to lead and partner with senior teams and clients.
• Experience delivering multiple complex projects simultaneously.
• Strong integrity, judgment and follow-through.
• Track record in coaching and developing leaders.
• Expertise in sales methodologies and process improvement.
• Attention to detail and analytical thinking.

Responsibilities

• Achieve 100% contractual bonus goals, revenue generation, expenses, forecasting and financial targets.
• Manage day-to-day operations and deliverables.
• Improve key success metrics across the function.
• Build a rigorous operating model covering revenue forecasting, margins, and satisfaction scores.
• Partner with the client to align messaging and drive site-wide strategy.
• Develop sales teams and leaders to execute the strategic plan.

Skills

Strategic leadership

Cross-functional collaboration

Data-driven decisions

Sales operations

Financial acumen

Stakeholder management

Job description

TTEC is seeking a Director of Sales Operations to join our Krakow delivery team. This role owns the client relationship, sales operations and growth strategy for a global technology client, driving P&L outcomes and leading diverse EMEA teams.

You will deliver data-driven insights, align cross-functional goals and execute initiatives to scale the business, while fostering innovation and a strong sales culture across regions.