Global P2P Operations Lead

WNS; Gdynia; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Bonus

Flexible benefits

Multinational environment

Job summary

WNS is seeking an experienced P2P Manager to own end-to-end Purchase-to-Pay service delivery across a global organization. You will drive standardization, automation and continuous improvement while ensuring compliant, high-quality P2P performance.

You will collaborate with Finance, Procurement and IT stakeholders, manage budgets, govern KPIs and SLAs, and lead transformation initiatives, coaching teams to achieve operational excellence.

Qualifications

• 7–10 years of experience in P2P operations, including 3–5 years in a leadership or management role.
• Strong knowledge of end-to-end P2P processes, including requisitioning, purchasing, invoice processing and disbursements.
• Experience managing global or multi-site P2P operations, ideally within a Shared Services, GBS or BPO environment.
• Experience working with outsourced/BPO partners.
• Proven track record of process standardization, automation and continuous improvement.
• Experience managing operational budgets and achieving cost efficiencies.
• Strong understanding of financial controls, internal audit and data governance.
• Experience with ERP and P2P technologies such as SAP, Oracle, Coupa or Ariba.
• Strong stakeholder management and communication skills, with confidence working with senior Finance leaders and Finance Directors.
• Strong analytical, problem-solving, project and change management skills.
• Proven leadership capabilities, including team development and performance management.

Responsibilities

• Take ownership of end-to-end P2P service delivery and performance across internal and external delivery models.
• Partner with GPO Leads to drive the strategic direction of P2P services, including standardization, automation and continuous improvement.
• Define and monitor KPIs, SLAs and customer satisfaction metrics to drive service quality and efficiency.
• Act as the key escalation point for operational and service-related issues.
• Manage relationships with senior stakeholders across Finance, Procurement, IT and business markets.
• Lead regular governance forums to review service performance and improvement opportunities.
• Manage the P2P OPEX budget and drive cost efficiencies.
• Ensure adherence to internal controls, audit requirements and data governance standards.
• Lead and develop teams and support P2P transformation and change initiatives.

Skills

P2P operations

Leadership

Stakeholder management

Process standardization

Automation

Budget management

Data governance

Analytical skills

Project management

Change management

Communication skills

Fluency in English

Education

Bachelor’s degree in Finance, Accounting, Business Administration or related field

Tools

SAP

Oracle

Coupa

Ariba

Job description

WNS is seeking an experienced P2P Manager to own end-to-end Purchase-to-Pay service delivery across a global organization. You will drive standardization, automation and continuous improvement while ensuring compliant, high-quality P2P performance.

You will collaborate with Finance, Procurement and IT stakeholders, manage budgets, govern KPIs and SLAs, and lead transformation initiatives, coaching teams to achieve operational excellence.