Global Order Management & Customer Support Specialist

Alfa Laval; Województwo mazowieckie; On-site; PLN 52,000 - 76,000; Full time

Job summary

Alfa Laval is seeking a Customer Support Specialist in Poland to manage customer orders and inquiries, acting as a key link between customers and internal teams. You will ensure accurate order processing, timely communication, and effective resolution of customer-related matters.

The role emphasizes customer relationships, prioritization and the ability to work independently in a global organization. Polish and English proficiency is required.

Qualifications

• Experience in customer support, order management or sales administration.
• Strong written and verbal communication skills.
• Excellent organizational and analytical abilities.
• Ability to work independently and take ownership of responsibilities.
• Strong prioritization and time-management skills.
• Ability to manage multiple tasks with accuracy.
• Customer-focused mindset with a solution-oriented approach.
• Ability to collaborate across functions.
• Fluency in Polish and English.

Responsibilities

• Review incoming orders for accuracy and compliance with contractual requirements.
• Enter customer orders accurately into the ERP system.
• Manage orders through the complete lifecycle, including post-shipment activities and closure.
• Coordinate and communicate order changes with internal departments.
• Respond to customer inquiries regarding orders, billing, cancellations and service matters.
• Support the resolution of complaints, order discrepancies and delivery issues.

Skills

Customer support

Order management

Sales administration

Communication

Time management

Attention to detail

Collaboration across functions

Polish language

English language

Job description

Alfa Laval is seeking a Customer Support Specialist in Poland to manage customer orders and inquiries, acting as a key link between customers and internal teams. You will ensure accurate order processing, timely communication, and effective resolution of customer-related matters.

The role emphasizes customer relationships, prioritization and the ability to work independently in a global organization. Polish and English proficiency is required.