Customer Support Specialist

Alfalaval; Łódź; On-site; PLN 70,000 - 100,000; Full time

Job summary

Alfa Laval in Łódź, Poland, invites applications for a Customer Support Specialist to join our global team. You will be the key link between customers and internal departments, ensuring accurate order processing, timely communication, and effective resolution of inquiries.

The role emphasizes customer focus, organization, and independence as you manage orders from entry to post-shipment closure, while supporting continuous improvement across our ERP-driven processes.

Qualifications

• Experience in customer support or order management likely required.
• Strong written and verbal communication skills.
• Excellent organizational and analytical abilities.
• Fluency in Polish and English.

Responsibilities

• Review incoming orders for accuracy and compliance with contractual requirements.
• Enter customer orders accurately and efficiently into the ERP system.
• Manage orders and related information throughout the complete order lifecycle, including post-shipment activities and order closure.
• Coordinate and communicate order changes and revisions with relevant internal departments.
• Respond to customer inquiries regarding orders, account information, billing, cancellations, and other service-related matters.
• Support the resolution of complaints, order discrepancies, and delivery issues.

Skills

Customer support

Order management

Sales administration

Job description

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

At Alfa Laval, we are looking for a Customer Support Specialist to join our team. In this role, you will manage customer orders and inquiries while acting as a key link between customers and internal departments.

The successful candidate will be customer-focused, organized, and able to work independently. You will be responsible for ensuring accurate and efficient order processing, timely communication, and effective resolution of customer-related matters.

This is an excellent opportunity for a professional who enjoys building strong customer relationships, managing priorities, and contributing to continuous improvement in a global organization.

Key responsibilities:

• Review incoming orders for accuracy and compliance with contractual requirements.
• Enter customer orders accurately and efficiently into the ERP system.
• Manage orders and related information throughout the complete order lifecycle, including post-shipment activities and order closure.
• Coordinate and communicate order changes and revisions with relevant internal departments.
• Respond to customer inquiries regarding orders, account information, billing, cancellations, and other service-related matters.
• Support the resolution of complaints, order discrepancies, and delivery issues.

Qualifications and skills:

• Previous experience in customer support, order management, sales administration, or a related field.
• Strong written and verbal communication skills.
• Excellent organizational and analytical abilities.
• Ability to work independently and take ownership of assigned responsibilities.
• Strong prioritization and time-management skills.
• Ability to manage multiple tasks while maintaining accuracy and attention to detail.
• Customer-focused mindset with a professional and solution-oriented approach.
• Ability to collaborate effectively with colleagues across different functions.
• Fluency in Polish and English

What's In It For You:

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Laval's future success, you will be learning new things, every day.