Customer Support & Order Specialist for Global Impact

Alfa Laval Mid Europe GmbH; Łódź; On-site; PLN 45,000 - 75,000; Full time

Job summary

Alfa Laval Mid Europe GmbH in Łódź, Poland is seeking a Customer Support Specialist to manage customer orders and inquiries, serving as the bridge between customers and internal departments. You will ensure accurate order processing, timely communication, and effective resolution of customer-related matters.

The role emphasizes customer-focused collaboration, independent work, and contributing to continuous improvement within a global organization.

Qualifications

• Experience in customer support or order management
• Strong written and verbal communication skills
• Excellent organizational and analytical abilities
• Ability to work independently and take ownership
• Strong prioritization and time-management skills
• Ability to manage multiple tasks with accuracy

Responsibilities

• Review incoming orders for accuracy and contractual compliance
• Enter customer orders into the ERP system accurately and efficiently
• Manage orders through the full lifecycle, including post-shipment activities and order closure
• Coordinate order changes and revisions with internal departments
• Respond to customer inquiries regarding orders, billing, and service-related matters
• Support the resolution of complaints, order discrepancies, and delivery issues

Skills

Customer support

Order management

Sales administration

Communication

Organization

Time management

Detail oriented

Collaboration

Fluency in Polish and English

Job description

Alfa Laval Mid Europe GmbH in Łódź, Poland is seeking a Customer Support Specialist to manage customer orders and inquiries, serving as the bridge between customers and internal departments. You will ensure accurate order processing, timely communication, and effective resolution of customer-related matters.

The role emphasizes customer-focused collaboration, independent work, and contributing to continuous improvement within a global organization.