Sales Admin & Customer Relations Specialist

VitalAire Canada Inc.; Warszawa; Hybrid; PLN 55,000 - 85,000; Full time

Benefits offered by this job

LuxMed private medical care

Attractive bonus

3 extra vacation days

Job summary

Air Liquide Poland is seeking an Administration Specialist to provide comprehensive administrative and commercial support to the sales and business development teams in Warsaw. You will handle orders, inquiries, complaints, and coordinating quality or regulatory requests while maintaining strong client and vendor relationships.

The role requires fluent Polish and English (min B2), high organization, and the ability to multitask in a fast-paced environment.

Qualifications

• Higher secondary education in Management Assistant, Commercial, Manager, SAM, MCO.
• Independence, curiosity, creativity, reactive.
• Dynamic, committed, with excellent interpersonal and communication skills, and a strong team spirit.
• Ability to prioritize tasks, results-oriented with multi tasking ability.
• Proficient Polish and proficient English skills (min. B2), spoken and written.
• Communicativeness and assertiveness.
• Customer and solutions oriented.
• Knowledge of Google docs environment will be an asset

Responsibilities

• Update the prospect and customer database (contacts, opportunities, etc.) in Salesforce.
• Enter customer orders into the information system.
• Processing and follow-up of customer orders, from order entry to customer delivery (in our internal system).
• Process customer inquiries and complaints, and monitor their resolution.
• Coordinate Quality or Regulatory requests.
• Enter and process "financial" and "product quality" disputes via complaint forms as well as the resulting "credit notes".
• Participate in commercial prospecting: mailing, sample follow-up, etc.
• Plan and organize meeting logistics for sales representatives.
• Prepare support materials for sales meetings (PowerPoint presentations, quotes, brochures, etc.).
• Draft and format commercial documents (letters, activity reports, meeting minutes, etc.).
• Depending on the need, manage a portfolio of Inside Sales.
• Direct contact with our clients and vendors (via phone, e-mails).
• Ensure the updating of price offers according to the modalities defined by the sales manager.
• Follow up with customers in case of late payment, and ensure the settlement of invoices in collaboration with the accounting and Supply Chain department.
• Follow the actions decided with the Business Development Managers

Skills

Polish language

English language

Communication skills

Multitasking

Team player

Education

Higher secondary education

Tools

Salesforce

Google Docs

PowerPoint

Job description

Air Liquide Poland is seeking an Administration Specialist to provide comprehensive administrative and commercial support to the sales and business development teams in Warsaw. You will handle orders, inquiries, complaints, and coordinating quality or regulatory requests while maintaining strong client and vendor relationships.

The role requires fluent Polish and English (min B2), high organization, and the ability to multitask in a fast-paced environment.