Global Order Experience Specialist

Zimmer Biomet; Warszawa; On-site; PLN 90,000 - 130,000; Full time

Job summary

Zimmer Biomet Warsaw is seeking a customer experience specialist to coordinate and support all aspects of order entry and management across sales, consignment, and loaner orders within the assigned geography. You will ensure timely and accurate processing of orders while maintaining open communication with internal teams and customers.

The role requires C1 level English, Dutch, and French, and experience in SAP/Salesforce is a plus.

Qualifications

• Experience in customer experience or order management.
• C1 language skills in English, Dutch, and French.
• Working experience in a shared services environment.
• SAP or Salesforce experience would be a plus.

Responsibilities

• Coordinate and support all aspects of customer contact, order entry, and order management.
• Process orders via EDI, OCR, phone, and manual channels; meet KPI targets.
• Monitor order status in SAP, Salesforce, and Pocket CX; provide timely responses.
• Support OCR/EDI adoption and daily management activities.
• Handle urgent shipments and coordinate with customers and carriers.

Skills

Customer service excellence

Time management

Interpersonal skills

Team collaboration

Analytical problem solving

English (C1)

Dutch (C1)

French (C1)

Education

Commercial education or equivalent

Tools

SAP

Salesforce

Job description

Zimmer Biomet Warsaw is seeking a customer experience specialist to coordinate and support all aspects of order entry and management across sales, consignment, and loaner orders within the assigned geography. You will ensure timely and accurate processing of orders while maintaining open communication with internal teams and customers.

The role requires C1 level English, Dutch, and French, and experience in SAP/Salesforce is a plus.