Global Operation Center Engineer

ASSA ABLOY; Kraków; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Private medical care

Multisport card

Lunch card

Master Benefit program

Employee referral program

Office breakfasts

Fresh fruit

Relaxation areas

Job summary

ASSA ABLOY in Krakow, Poland, is seeking an IT Infrastructure Engineer to deliver network and security global services. You will collaborate with internal teams and partners to keep the infrastructure secure and efficient, while improving services and customer experience.

This role operates in a 24/7 environment within the Global Operation Center and reports to the Network & Security Manager. Excellent English and hands-on networking expertise are essential for success.

Qualifications

• Strong technical background in IT infrastructure with enterprise networking and security experience.
• Hands-on experience with Cisco, Palo Alto, and VMware SD-WAN Velocloud.
• Familiar with Infoblox DNS/DHCP/IPAM and network policy tools such as AlgoSec.

Responsibilities

• Troubleshoot issues related to global network and security services.
• Assist with deployment and configuration of services and respond to customer inquiries.
• Collaborate with internal teams, customers, and partners to deliver and improve network infrastructure.
• Maintain high customer satisfaction through clear communication and proactive problem-solving.

Skills

Networking concepts

Troubleshooting

Customer service

English language

Team collaboration

Tools

Cisco

Palo Alto

Cloudflare ZR

Ivanti

Pulse Secure

VMware Velocloud

Infoblox

AlgoSec

SolarWinds

Splunk

Job description

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Can you bring your network infrastructure experience to our team? Join our team in Krakow, Poland and enjoy a cooperative culture that empowers you to build a career you can be proud of.

What you would do as our Global Operation Center Engineer

Join us to work as an IT Infrastructure Engineer delivering network and security global services. In close collaboration with internal technical teams and external strategic partners, you would be a part of a team that increases efficiency and quality of the network and security infrastructure. As part of daily activities, you would contribute to suggesting improvements of services within portfolio. Excellent customer service and customer experience skills are essential.

This role is part of the GSSC Global Operation Center (GOC) which is a function now further expanded to be the control center of all infrastructure services that GSSC delivers, securing service works by working closely with monitoring solutions as well as being the interface to our customers related to changes, requests, and incidents (shift work, 24/7). You will be reporting to Network & Security Manager - Global Operation Center.

You would also:

• Troubleshoot technical issues related to global network and security services.
• Address to customer inquiries and assist with the deployment and configuration of the services.
• Collaborate with internal technical teams, customers, and external strategic partners to deliver, maintain, and improve high-quality and efficient network infrastructure.
• Ensure high level of customer satisfaction through excellent communication and problem-handling skills.

The skills and experience you need

We are looking for someone who:

• Has a strong technical background in IT assist, with proven experience troubleshooting complex enterprise networking and security environments, including LAN/WAN infrastructure, network security, and remote access solutions.
• Demonstrates solid hands-on experience with Cisco, Palo Alto, Cloudflare Zero Reliance, Ivanti/Pulse Secure, and VMware SD-WAN (Velocloud) technologies, alongside a strong understanding of networking concepts, security protocols, and Zero Reliance principles.
• Possesses experience assisting wireless networks, DNS/DHCP/IPAM services (e.g., Infoblox), and network policy management platforms such as AlgoSec, with the ability to ensure secure and reliable network operations.
• Has strong analytical and problem-solving skills, with experience using network monitoring and observability tools such as SolarWinds and Splunk and can communicate effectively with a wide range of stakeholders in a customer-focused environment.
• Is passionate about technology, takes ownership of continuous learning and professional development, and has a good command of spoken and written English, including technical terminology used in professional IT environments.

Nice to have

• CCNA, CompTIA Network+, or other relevant networking and security certifications, or an equivalent level of hands-on experience.
• Experience working in a multinational organization and cooperating effectively with colleagues, customers, vendors, and external partners across different countries.
• Knowledge of Zero Reliance architectures, network segmentation, secure remote access, and modern network security best practices.
• Experience with network monitoring, observability, and log analysis platforms, including SolarWinds and Splunk.
• A proactive, team-oriented mindset, positive attitude, strong work ethic, and excellent organizational and relationship-building skills.

What we offer:

• Learning and career development opportunities, whether it's online learning, management training or enhancing your skills, such as Swedish language lessons.
• A competitive salary and incentive schemes with stable employment in an international and cooperative work environment.
• Comprehensive benefits package, including private medical care, a Multisport card, lunch card, and Master Benefit program.
• Employee referral program, offering bonuses for successful candidate recommendations.
• An assistive and engaging workplace culture, featuring weekly office breakfasts, fresh fruit, and dedicated relaxation areas.

We're passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us - here's what we have to offer:

Tomake sure your personal data is safe, we don't look at any applications sent by email or post. If you have any questions about the role or the process, email Aleksandra Staszewska, Talent Acquisition Business Partner, at [e-mail]

Let's create a safer and more open world - together!

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.