Global Onboarding Lead - German/English

Worldline

Warszawa

In loco

PLN 120.000 - 180.000

Tempo pieno

14 giorni+

Generatore di candidature

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Descrizione del lavoro

Worldline is seeking a Customer Onboarding Professional with German and English to join our Warsaw team. You will coordinate onboarding cases in Salesforce, lead complex merchant onboarding projects, and support the team with process improvements.

The role requires advanced onboarding experience, strong communication, and proficiency in Salesforce, with Polish language skills considered an asset. This position is based in Warsaw and offers opportunities to work with global accounts in a

Competenze

Proven experience in customer onboarding or account management.
Experience coordinating cross-functional teams and onboarding projects.
Strong written and verbal communication skills.
German and English proficiency; Polish helpful.
Knowledge of KYC/AML regulatory requirements.
Proficiency with Salesforce and enterprise payment platforms.
Ability to manage multiple onboarding projects simultaneously.

Mansioni

Coordinate onboarding cases in Salesforce and guide onboarding specialists.
Lead complex merchant onboarding projects, including hierarchies and migrations.
Handle escalated inquiries requiring advanced technical knowledge.
Ensure complete contract documentation and verify KYC/AML information.
Collaborate with managers to update work instructions and identify automation opportunities.
Participate in rollouts, migrations, and escalation meetings.