Global O2C Process Owner - Customer Order Management

Armacell; Wrocław; On-site; PLN 180,000 - 360,000; Full time

Benefits offered by this job

Luxmed

Medical Care Package

Multisports Card

Life Insurance

Job summary

Armacell is seeking a senior professional to own the end-to-end global Customer Order Management process as design authority, shaping a future-ready service model across regions. You will define standards, governance and KPIs while driving harmonisation and continuous improvement including AI-enabled solutions.

The role requires extensive SAP ERP experience, S/4HANA transformation exposure and strong stakeholder management in a global matrix.

Qualifications

• 10+ years of experience in Customer Service, Order Management or Order-to-Cash.
• Proven track record in global process ownership, governance and operating model design across multiple regions.
• Strong SAP ERP experience, preferably including S/4HANA transformation programmes.
• Strong understanding of process controls, compliance and audit expectations.
• Fluent English.

Responsibilities

• Own the end-to-end global Customer Order Management process as design authority.
• Define and maintain global process standards, policies, SOPs and governance.
• Develop the new Customer Service operating model, including organisation and governance.
• Drive process harmonisation, reviewing and approving local deviations.
• Collaborate with Global Process Owners across Customer Management and Billing & Collection.
• Define and maintain global KPIs, KAIs and performance frameworks.
• Own the continuous improvement roadmap, including automation and AI-enabled solutions.
• Act as business lead and design authority for S/4HANA and transformation initiatives.

Skills

Customer Service

Order Management

SAP ERP

S/4HANA

Governance

Stakeholder Management

AI-enabled solutions

English Fluent

Tools

S/4HANA transformation programmes

Job description

Armacell provides numerous and diverse career opportunities. Add your talent to ours and make a difference around the world!

Take ownership of Armacell's global Customer Order Management process, shaping a future-ready Customer Service model and driving standardisation across every region.

Your Tasks

• Own the end-to-end global Customer Order Management process as design authority
• Define and maintain global process standards, policies, SOPs and governance
• Develop the new Customer Service operating model, including organisation and governance
• Drive process harmonisation, reviewing and approving local deviations
• Collaborate with Global Process Owners across Customer Management and Billing & Collection
• Define and maintain global KPIs, KAIs and performance frameworks
• Own the continuous improvement roadmap, including automation and AI-enabled solutions
• Act as business lead and design authority for S/4HANA and transformation initiatives

Your Profile

• 10+ years of experience in Customer Service, Order Management or Order-to-Cash
• Proven track record in global process ownership , governance and operating model design across multiple regions
• Strong SAP ERP experience, preferably including S/4HANA transformation programmes
• Strong understanding of process controls, compliance and audit expectations
• Fluent English
• Experience leading business harmonisation and stakeholder management in a global matrix an advantage
• Knowledge of AI-enabled solutions in and outside S/4HANA an advantage

Our Offer

• Armacell offers a competitive salary package according to your experience and skillset
• Flat hierarchies and short decision-making paths
• Respectful and inclusive work culture in an international environment
• Integration Events (Family day, Global Armacell Day)
• Hybrid working model (3/2 - office/home)
• Luxmed - Medical Care Package
• Multisports Card
• Life Insurance

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Time Type:

Full time