Customer Support Generalist (m/f/d) / temporary replacement position

OLYMPUS EUROPA SE & CO. KG; Bydgoszcz; On-site; PLN 56,000 - 84,000; Full time

Benefits offered by this job

Regular training education

Employee discounts

Managed medical care

Regular vaccination

Sport activities support

Job summary

Olympus Europa SE & Co. KG is seeking a Customer Support Generalist (m/f/d) for a temporary replacement position in Poland. You will coordinate customer service requests, maintain service documentation, and support cross-functional teams including Field Service and Sales.

The role requires strong organization, English communication, and proficiency in SAP CRM/ERP and Microsoft Office. This temporary assignment offers professional development and healthcare benefits.

Qualifications

• Experience in customer service, service administration, or a comparable role.
• Customer-centric mindset and strong service orientation.
• Good organizational skills and ability to manage multiple tasks.
• Accuracy and accountability in documentation and data handling.
• Problem-solving and prioritization skills.
• Good communication skills with customers and internal teams.
• Cross-functional collaboration and teamwork skills.
• Ability to work independently and take a proactive approach to assigned tasks.
• Good English communication skills.
• Good command of Microsoft Office applications.
• Familiarity with SAP CRM and/or SAP ERP (preferred).
• Reliability and willingness to take responsibility for assigned tasks.

Responsibilities

• Coordination of customer service requests and service administration processes.
• Registration, assessment, and routing of service inquiries.
• Creation and maintenance of service orders, requests, and documentation.
• Warranty verification and validation of service requests.
• Preparation of quotations, cost estimates, repair reports, and invoices.
• Customer communication regarding service status, timelines, and next steps.
• Coordination of service activities with Field Service, Sales, and Technical Support teams.
• Support in service, commercial, and product complaint processes.
• Coordination of supplier claims, loaner equipment, and product lifecycle activities.
• Administrative support of corrective actions, product recalls, and related follow-up activities.
• Reporting, data maintenance, and process tracking in SAP and related systems.

Skills

Customer service

Service administration

Organizational skills

Documentation accuracy

Problem solving

Communication skills

Cross-functional teamwork

Independent work

English communication

Tools

Microsoft Office

SAP CRM

SAP ERP

Job description

Customer Support Generalist (m/f/d) // temporary replacement position

Your Responsibilities

We offer an employment contract for a temporary replacement position (to cover for an employee who is on maternity/parental leave).

• Coordination of customer service requests and service administration processes
• Registration, assessment, and routing of service inquiries
• Creation and maintenance of service orders, requests, and documentation
• Warranty verification and validation of service requests
• Preparation of quotations, cost estimates, repair reports, and invoices
• Customer communication regarding service status, timelines, and next steps
• Coordination of service activities with Field Service, Sales, and Technical Support teams
• Support in service, commercial, and product complaint processes
• Coordination of supplier claims, loaner equipment, and product lifecycle activities
• Administrative support of corrective actions, product recalls, and related follow-up activities
• Reporting, data maintenance, and process tracking in SAP and related systems

Your qualification

• Experience in customer service, service administration, or a comparable role
• Customer-centric mindset and strong service orientation
• Good organizational skills and ability to manage multiple tasks
• Accuracy and accountability in documentation and data handling
• Problem-solving and prioritization skills
• Good communication skills with customers and internal teams
• Cross-functional collaboration and teamwork skills
• Ability to work independently and take a proactive approach to assigned tasks
• Good English communication skills
• Good command of Microsoft Office applications
• Familiarity with SAP CRM and/or SAP ERP (preferred)
• Reliability and willingness to take responsibility for assigned tasks

Your benefits

• Regular training education and personal development
• Employee discounts for our products
• Managed medical care
• Regular vaccination (flue / encephalitis / hepatitis)
• Part support of the sport activities

About Olympus

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

For more information, visit www.olympus-europa.com and follow our LinkedIn account: linkedin.com/company/OlympusMedEMEA .