Global IT Support Specialist - Remote & Hardware Expert

Flex Wind

Szczecin

On-site

PLN 70,000 - 110,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Flex Wind is seeking a qualified IT Helpdesk Specialist to provide first-level technical support across our global locations from Szczecin. You will handle requests via phone, email, and ticketing, diagnosing hardware and software issues to ensure quick issue resolution and high-quality service.

Expect 3–5 years in corporate IT support, strong Windows 10/11 and MS 365 knowledge, basic networking, and comfort working with international teams.

Qualifications

3–5 years IT support experience (corporate preferred).
Experience working in international teams.
Secondary or higher technical education (IT/telecommunications).
Windows 10/11, MS Office 365, basic networking, basic Azure.
MS 365 Admin Center, Intune, remote support tools.
Basic understanding of MS 365 licensing.
Ticketing system experience (HALO ITSM preferred).
Strong communication, customer focus, able to work under pressure.

Responsibilities

Handle user IT requests via phone, email, and ticketing system.
Provide remote support to users across Flex Wind locations globally.
Diagnose and resolve issues related to hardware, Windows systems, MS Office suite, and mobile devices (iOS/Android).
Resolve software-related problems.
Support hardware configuration (laptops, printers, network devices).
Perform scheduled computer replacements according to the lifecycle plan.
Report hardware for warranty service and liaise with external service providers.
Escalate complex issues to second-line support.
Create and update technical documentation and procedures.
Participate in implementation projects and testing of new solutions.