Global IT Support Specialist - End User Computing

Citi; Jordanów; Hybrid; PLN 52,000 - 78,000; Full time

Job summary

Citi is seeking an experienced IT Support Specialist to provide end-user computing support across our enterprise technology environment. You will diagnose hardware, software, OS and connectivity issues for desktop and laptop environments while ensuring batch processing and scheduled operations run smoothly.

Collaboration with regional and global teams and adherence to governance and risk controls are essential. Strong analytical and communication skills are required.

Qualifications

• Proven experience in Technology Infrastructure or IT Support.
• Strong hands-on experience supporting laptops, desktops, OS, peripherals and end-user tech issues.
• Ability to communicate technical concepts to non-technical audiences.
• Strong analytical, diagnostic and problem-solving skills.
• Ability to work under pressure and manage priorities.
• Experience working with virtual and in-person teams in a global environment.
• Excellent command of English in written and spoken form.

Responsibilities

• Diagnose and resolve technical issues through analytical troubleshooting and judgment.
• Provide hands-on support for end-user devices and software.
• Ensure successful completion of data loads and scheduled operations.
• Participate in testing activities and document test results.
• Support project deliveries and technology initiatives.
• Engage in governance activities, risk assessments, audits and compliance reviews.

Skills

IT support

Laptop/Desktop support

OS troubleshooting

Analytical skills

Technical communication

Cross-functional collaboration

English proficiency

Education

Bachelor's degree in IT/CS/Engineering

Job description

Citi is seeking an experienced IT Support Specialist to provide end-user computing support across our enterprise technology environment. You will diagnose hardware, software, OS and connectivity issues for desktop and laptop environments while ensuring batch processing and scheduled operations run smoothly.

Collaboration with regional and global teams and adherence to governance and risk controls are essential. Strong analytical and communication skills are required.