Global HR Service Excellence Leader

Takeda Pharmaceutical Co.; Łódź; Sur place; PLN 487 000 - 670 000; Plein temps

Résumé du poste

Takeda Pharmaceutical Co. is seeking the Head of HR Service Excellence, based in Lodz, Poland.

This senior role provides strategic direction for the global HR service excellence agenda and ensures end-to-end employee journeys are delivered with consistent quality at scale. You will lead a globally distributed team across four capability areas, govern service standards and knowledge, drive AI-enabled self-service, and partner with HR leadership to translate strategy into a multi-year roadmap

Qualifications

• Significant senior leadership experience in HR shared services or enterprise HR operations.
• Experience leading distributed teams across regions and offshore delivery models.
• Proven track record of improving employee experience, service quality, cycle time, and cost-to-serve.

Responsabilités

• Provide strategic direction and functional leadership for the globally distributed Service Excellence team.
• Build and lead a distributed team across regions and hubs; drive capability development and performance.
• Partner with the HR PMO on prioritization, governance, quality assurance, and benefits realization for service improvements.
• Represent HR service performance and improvement priorities with senior HR and business stakeholders.
• Own the global service excellence roadmap and prioritization framework across enterprise HR strategy.
• Establish and govern enterprise HR service standards, SLAs, escalation paths, and quality measures.
• Embed a global-by-default, local-by-exception mindset to minimize local variation.
• Accelerate AI-enabled direct access and self-service capabilities to shift transactional work to high-value tasks.

Connaissances

Senior HR leadership

Executive stakeholder management

HR technology fluency

Formation

Bachelor’s degree or equivalent professional experience

Certifications in service management/Lean Six Sigma/ITIL

Description du poste

Takeda Pharmaceutical Co. is seeking the Head of HR Service Excellence, based in Lodz, Poland.

This senior role provides strategic direction for the global HR service excellence agenda and ensures end-to-end employee journeys are delivered with consistent quality at scale. You will lead a globally distributed team across four capability areas, govern service standards and knowledge, drive AI-enabled self-service, and partner with HR leadership to translate strategy into a multi-year roadmap