Hire To Retire Specialist with Romanian/Bulgarian

Heineken; Kraków; Presencial; PLN 60.000 - 90.000; Jornada completa

Descripción de la vacante

HEINEKEN Kraków, part of Heineken Business Services Poland, is hiring a Hire to Retire Specialist with Romanian/Bulgarian language skills. The role covers end-to-end HR activities across the employee lifecycle, ensuring compliance and data accuracy in a multinational environment.

The candidate should have 2–3 years of lifecycle/process experience, a bachelor’s degree in HR or related field, and multilingual capability in Romanian and/or Bulgarian.

Formación

• 2-3 years of relevant experience in handling complex lifecycle or organizational data processes.
• Bachelor’s degree in human resources, business administration or a related field.

Responsabilidades

• execute transactional and operational activities across the employee lifecycle (onboarding, changes, leaves, exits).
• resolve Tier 2 HTR requests, tickets and cases.
• monitor SLAs and escalate breaches.
• ensure privacy, compliance, first-time-right and four-eye checks.
• manage onboarding, assignments and end-of-employment administration.
• handle complex leave and absence cases.
• process employee exits and maintain documentation accuracy.
• use analytics tools to track HR metrics and support decisions.

Conocimientos

Multilingual RO/BG

Customer service

Problem solving

Attention to detail

Communication

Educación

Bachelor’s degree in HR or related field

Herramientas

SAP SuccessFactors

ServiceNow

Descripción del empleo

Hire To Retire Specialist with Romanian/Bulgarian

Function:HR

At HEINEKEN Kraków (Heineken Business Services Poland) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

The Hire to Retire Specialist is responsible for executing transactional and operational activities across the employee lifecycle, including onboarding, employment changes, organizational structure updates, leave and absence management, and employee exits. This role ensures compliance with global frameworks while addressing local business needs, delivering high-quality HR services and maintaining data accuracy.

Your responsibilities would include:

resolving complex Tier 2 HTR requests, tickets, and cases

monitoring SLAs and escalating breaches

ensuring privacy, compliance, first-time-right and four-eye checks

confirming complex employment data changes (promotions, off-cycle changes)

managing organizational structure changes and master data updates

handling onboarding, assignments and end‑of‑employment administration

managing complex leave and absence cases

processing employee exits and ensuring documentation accuracy

preparing and reviewing high criticality documents and approvals

using analytics tools to track HR metrics and support decisions

maintaining records for audit and compliance requirements

maintaining People Function knowledge base, FAQs and HTR documentation

contributing to HBS Knowledge Management and process improvements

partnering with stakeholders to address HR needs

collaborating with team members for consistent process execution

identifying issues and supporting process standardisation

using SAP SuccessFactors and related tools to reduce manual work.

You are a good candidate if you have:

2-3 years of relevant experience in handling complex lifecycle or organizational data processes

Bachelor’s degree in human resources, business administration or a related field

• multilingual communication capability - Romanian or/and Bulgarian

knowledge of related processes, especially HTR processes and enabling technologies (SAP SuccessFactors, ServiceNow)

strong customer service and problem‑solving skills

excellent communication and interpersonal skills

high attention to detail and ability to handle sensitive information

strong operational and service‑delivery focus

proficiency with MS Office suite and collaboration tools (Teams, SharePoint).

You are a perfect match if you also have:

experience in shared services or multinational environments.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up . Cases can be reported to global team or locally (in line with the local HBSPWhistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.